Sarah Gregg
Fresno,CA
Summary
Proven Executive Administrative Assistant with a track record of enhancing executive productivity by mastering calendar management and safeguarding information confidentiality. Enhanced business efficiency and performance through meticulous detail-oriented document preparation and proofreading. Maintained travel arrangements, daily meeting planning, and excelled in resourceful problem-solving skills.
Overview
18
18
years of professional experience
Work History
Executive Administrative Assistant
Picayune Rancheria of the Chukchansi Indians
Coarsegold, CA
01.2021 - Current
- Maintained highly confidential and sensitive information, protecting company interests, and entity privacy.
- Handled administrative tasks such as invoice reconciliation, resolution review, document proof reading, meeting minutes; allowing executives to focus on high-priority responsibilities without distraction.
- Created and managed full travel, including airfare, hotel and ground transportation and prepared itinerary for executives to facilitate successful business trips.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Branch Review Analyst
Chase Bank
San Francisco Bay Area
09.2015 - 12.2020
- Performed observations of vault audits, ATM audits, and branch self-audits and all reporting, to ensure processes were accurate and without error.
- Followed established federal auditing processes to meet internal and regulatory requirements.
- Evaluated the effectiveness of internal controls against fraud prevention strategies, recommending improvements as necessary.
- Planned and executed audits and full travel among branches throughout the United States, ensuring timely completion of audits; conducted follow-up audits at appropriate intervals.
Lead Teller
Wells Fargo Bank
San Jose, CA
10.2012 - 09.2015
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating very strong attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
Lead Reservation Agent
Delaware North Company
Fresno, CA
04.2006 - 06.2012
- Maintained high standards of professionalism while handling customer complaints, resulting in successful resolutions and increased loyalty.
- Managed inventory allocation across various booking channels, maximizing occupancy rates without overbooking hotel rooms.
- Delivered exceptional service through active listening, empathy, and clear communication with guests during initial and escalated phone interactions and conflict resolution.
- Contributed to revenue growth by upselling room upgrades, packages, and additional services during the booking process.
- Conducted regular reviews of employee performance metrics, identifying opportunities for professional development or additional training as needed to drive continuous improvement efforts within the team setting.
Education
Associate of Arts - Graduate
Fresno City College
Fresno, CASkills
- Business Correspondence
- Document Preparation
- Executive Support
- Information Confidentiality
- Master Calendar Management
- Meeting Coordination; Meeting Minutes
- Office Management
- Strong Problem Solver and Resourceful
- Proofreading
- Travel Coordination and Maintenance
Timeline
Executive Administrative Assistant
Picayune Rancheria of the Chukchansi Indians
01.2021 - Current
Branch Review Analyst
Chase Bank
09.2015 - 12.2020
Lead Teller
Wells Fargo Bank
10.2012 - 09.2015
Lead Reservation Agent
Delaware North Company
04.2006 - 06.2012
Associate of Arts - Graduate
Fresno City College