Sarah Gregg
Fresno,CA
Summary
Proven Executive Administrative Assistant with a track record of enhancing executive productivity by mastering calendar management and safeguarding information confidentiality. Enhanced business efficiency and performance through meticulous detail-oriented document preparation and proofreading. Maintained travel arrangements, daily meeting planning, and excelled in resourceful problem-solving skills.
Overview
18
18
years of professional experience
Work History
Executive Administrative Assistant
Picayune Rancheria of the Chukchansi Indians
2021.01 - Current
- Maintained highly confidential and sensitive information, protecting company interests, and entity privacy.
- Handled administrative tasks such as invoice reconciliation, resolution review, document proof reading, meeting minutes; allowing executives to focus on high-priority responsibilities without distraction.
- Created and managed full travel, including airfare, hotel and ground transportation and prepared itinerary for executives to facilitate successful business trips.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Branch Review Analyst
Chase Bank
2015.09 - 2020.12
- Performed observations of vault audits, ATM audits, and branch self-audits and all reporting, to ensure processes were accurate and without error.
- Followed established federal auditing processes to meet internal and regulatory requirements.
- Evaluated the effectiveness of internal controls against fraud prevention strategies, recommending improvements as necessary.
- Planned and executed audits and full travel among branches throughout the United States, ensuring timely completion of audits; conducted follow-up audits at appropriate intervals.
Lead Teller
Wells Fargo Bank
2012.10 - 2015.09
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating very strong attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
Lead Reservation Agent
Delaware North Company
2006.04 - 2012.06
- Maintained high standards of professionalism while handling customer complaints, resulting in successful resolutions and increased loyalty.
- Managed inventory allocation across various booking channels, maximizing occupancy rates without overbooking hotel rooms.
- Delivered exceptional service through active listening, empathy, and clear communication with guests during initial and escalated phone interactions and conflict resolution.
- Contributed to revenue growth by upselling room upgrades, packages, and additional services during the booking process.
- Conducted regular reviews of employee performance metrics, identifying opportunities for professional development or additional training as needed to drive continuous improvement efforts within the team setting.
Education
Associate of Arts - Graduate
Fresno City College
Fresno, CASkills
- Business Correspondence
- Document Preparation
- Executive Support
- Information Confidentiality
- Master Calendar Management
- Meeting Coordination; Meeting Minutes
- Office Management
- Strong Problem Solver and Resourceful
- Proofreading
- Travel Coordination and Maintenance
Timeline
Executive Administrative Assistant
Picayune Rancheria of the Chukchansi Indians
2021.01 - Current
Branch Review Analyst
Chase Bank
2015.09 - 2020.12
Lead Teller
Wells Fargo Bank
2012.10 - 2015.09
Lead Reservation Agent
Delaware North Company
2006.04 - 2012.06
Associate of Arts - Graduate
Fresno City College
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