Sarah Grissom
Dawsonville,GA
Summary
Experienced with clinical tasks such as office and patient care. Have some experience in phlebotomy, EKGs, and vital signs monitoring to provide comprehensive support. Track record of maintaining patient confidentiality and ensuring accurate medical documentation.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Hardworking and passionate Job seeker with strong organizational skills with Front and back office knowledge, Triage patient and willing to learn more. Very eager to secure a position, ready to help team achieve company goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success currently enrolled in Medical Assistant Classes to further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
T Shirt Desinger
SAG Custom Kreations
11.2023 - Current
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Utilized strong typography skills to create visually striking print materials that captured attention and conveyed key messages clearly.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
Veterinary Technician
Clermont Veterinary Hospital,
09.2018 - 10.2024
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
Front Desk Receptionist/Customer Service Representative
Chestatee Regional Hospital
03.2014 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed all tasks in compliance with company policies and procedures.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Front and Back Medical Assistant
Cox Family Medicine
03.2003 - 01.2013
- Maintained a clean and organized back-office environment for improved patient comfort and staff efficiency.
- Supported clinical decision-making by preparing exam rooms with necessary instruments for specific procedures or treatments required during appointments.
- Expedited the check-in process for new patients by collecting relevant medical history forms promptly upon arrival at the clinic.
- Facilitated seamless communication between patients, providers, and insurance companies through prompt correspondence.
- Managed phone lines courteously while addressing inquiries or relaying messages to appropriate personnel.
- Provided compassionate care to patients during blood draws, injections, and other procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted physicians with examinations, increasing the number of patients seen per day.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Learned and adapted quickly to new technology and software applications.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Participated in team-building activities to foster teamwork and collaboration.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
Education
High School Diploma -
Penn Foster High School
Nashville, TNSkills
- Computer skills
- Microsoft Excel
- Data entry
- Microsoft Word
- Office administration
- Customer and client relations
- Documentation and recordkeeping
- Organization skills
- File management
- Greeting and seating clients
- Scheduling appointments
- Documentation and reporting
- Multi-line telephone operation
- Administrative support
- Clerical support
- Bookkeeping
- HIPAA compliance
- Patient registration
- Typing and filing
- Co-payment collection
- Multitasking
- Staff leadership
Languages
English
Timeline
T Shirt Desinger
SAG Custom Kreations
11.2023 - Current
Veterinary Technician
Clermont Veterinary Hospital,
09.2018 - 10.2024
Front Desk Receptionist/Customer Service Representative
Chestatee Regional Hospital
03.2014 - 06.2018
Front and Back Medical Assistant
Cox Family Medicine
03.2003 - 01.2013
High School Diploma -
Penn Foster High School