Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sarah G. Roper-Weeks

Sarah G. Roper-Weeks

Tooele,UT

Summary

I am a professional with a Bachelor of Science in Psychology from the University of Utah (2010-2014) and an Associate of Science from Western Wyoming Community College (2004-2006). I have worked at Discover Financial Services since January 2008, holding various positions within the company including Coach II, Team Leader, and Account Manager. I have worked in several business units within the company and worked with many different people. hat has given me the skills to communicate well in not the most favorable situations. I have great people leadership, which helps me in leading employees to be successful themselves while earning their trust and respect. I take pride in my positive and upbeat personality and I get along well with all of my peers and people that I encounter. I have excellent writing skills and can communicate well. I am very approachable and fair and I am always available when people need help. I value the relationships that I have built by working one on one with my peers, leaders, and agents. I take pride in being responsible, available, having a great work ethic and enjoy taking on new challenges. I have earned high performance ratings throughout my career and take pride in my work ethic. I take pride in helping my peers and agents to be successful in any process. I have learned what it takes to manage day to day activity for account managers to ensure goals are exceeded, and that they are productive and engaged employees. People leadership is my strongest leadership strength. My current role in the beneficiary care team has presented itself as an opportunity to learn so much more about being a leader than I could have imagined. What I have learned in the last 18 months is what has given me the nudge to post for a position within Human Resources. I work with a team of high performing agents who have the tenure where a strong leader is needed not only professionally but in their personal lives. My 18 months in this role has taught me several things that not all Team Leaders experience, that will make me effective in your open position. I have managed employee relations within my team when it comes to accommodations, FMLA, live and work well resources, health issues, worked 1:1 with ER for several of my employes, 1:1 with PALS, 1:1 with on-site counselors to assist my team in difficult situations, and I go above and beyond for my team and it is evident amongst my peers and my managers. In lieu of 4+ years in HR operations, I am you have a wealth of experience and skills that make you a strong candidate for a position within Human Resources. Your background in psychology, extensive tenure at Discover Financial Services, and your various roles within the company have undoubtedly equipped you with valuable insights and leadership abilities.

Overview

17
17
years of professional experience

Work History

Team Leader

Discover Financial Services
01.2008 - Current
  • I have worked at Discover Financial Services since January 2008, holding various positions within the company including Team Leader, Operations Specialist, Call Quality Evaluator, and Account Manager.
  • I have worked in several business units within the company and worked with many different people
  • I have great people leadership, which helps me in leading employees to be successful themselves while earning their trust and respect
  • I take pride in helping my peers and agents to be successful in any process
  • I have learned what it takes to manage day to day activity for account managers to ensure goals are exceeded, and that they are productive and engaged employees
  • People leadership is my strongest leadership strength
  • My current role in the beneficiary care team has presented itself as an opportunity to learn so much more about being a leader than I could have imagined
  • I have managed employee relations within my team when it comes to accommodations, FMLA, live and work well resources, health issues, worked 1:1 with ER for several of my employees, 1:1 with PALS, 1:1 with on-site counselors to assist my team in difficult situations, and I go above and beyond for my team and it is evident amongst my peers and my managers
  • I have earned high performance ratings throughout my career and take pride in my work ethic
  • I value the relationships that I have built by working one on one with my peers, leaders, and agents
  • I am very approachable and fair and I am always available when people need help
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Developed customized coaching plans for agents to help them achieve their business goals.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Assisted in recruitment to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Education

Bachelor of Science - Psychology

University of Utah
01.2014

Associate of Science -

Western Wyoming Community College
01.2006

Skills

  • People leadership
  • Communication
  • Writing
  • Employee relations
  • Problem-solving
  • Work ethic
  • Teamwork and collaboration
  • Team motivation
  • People management
  • Coaching and mentoring
  • Performance improvement
  • Goal setting
  • Conflict resolution
  • Relationship building

Accomplishments

    Excellence winner in 2020

Timeline

Team Leader

Discover Financial Services
01.2008 - Current

Associate of Science -

Western Wyoming Community College

Bachelor of Science - Psychology

University of Utah