Sarah Gumness
Oshkosh,WI
Summary
Motivated, passionate leader with 7+ years of experience in retail store operations. Uniquely skilled at motivating sales teams to produce high-volume revenue results. Strong abilities in business operations, work-force scheduling and customer satisfaction. Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Leader
Kwik Trip
02.2023 - Current
- Recruited and hired talented individuals bringing depth and experience to organization.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
- Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Trained new-hires on Kwik Trip's procedures to better service customers.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach production targets.
- Created staff schedules, approved requested time off and updated reports.
- Trained new team members on store policies, procedures, and sales techniques for improved performance.
- Implemented inventory control measures to reduce shrinkage and improve store profitability.
- Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
- Supervised daily operations by directing customer service, inventory and sales operations.
Shift Supervisor
Starbucks
07.2014 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Applied security, safety, and loss prevention strategies during shifts.
Education
High School Diploma -
Home Schooled
05.2012
Skills
- Customer Relationships
- Store operations
- Health and safety
- Team Management
- Team Development
- Task Delegation
- Recruiting and Hiring
- Policy Enforcement
- Employee Scheduling
- Store maintenance
- Merchandise Display
- Stock management
- Sales Promotions
- Loss Prevention
- Human resource policies
- Customer Service
Accomplishments
- Supervised team of 40+ staff members.
- Achieved quotas for an earned bonus incentive by completing and collaborating within our leadership team to raise and improve sales with accuracy and efficiency.
- Completed the necessary courses for certifications needed for my position, such as a leadership course, Servsafe certification and server license.
- Improved the coworkers environment by implementing incentives that coincided with company interests.
Certification
- ServSafe Certified
- 3 month intensive Leadership Course Training
- Server's license
Timeline
Assistant Store Leader
Kwik Trip
02.2023 - Current
Shift Supervisor
Starbucks
07.2014 - 02.2023
High School Diploma -
Home Schooled