Sarah Guzman

Advancement Medical Support

Department of Veterans Affairs

San Antonio, TX

12.2022 - Current

Scheduling appointments, including interpreting, and verifying provider orders, by Veterans Health Administration national scheduling guidelines.
· Scheduling canceling, rescheduling patient appointments and consults, and entering no-show information.
· Coordinates the return of outside records to the CPRS/VISTA Imaging System to process results for the VA Provider.
· Use the computerized patient record system (CPRS) in conjunction with VISTA scheduling software to view, process, and schedule RTC orders, radiology orders, and lab orders by interpreting and verifying provider and patient requests.
· Utilize VHA software, VETLINK, to monitor and assist Veterans with appointment management information about patient demographics, travel benefits, insurance, and other information management associated with the software.
· Updating and changing pre-appointments, cancelations, and no-show letters.
· Checking patients in and out of appointments.
· Supports patient safety standards by ensuring that Veterans Affairs properly identify all patients
· Working independently, making decisions based on guidelines, precedents, and regulations, and sometimes performing duties with minimal supervision.
· I familiarize myself with all HAS medical clinics and assist when needed during normal and after-hours business hours. Scheduling appointments for veterans, consults, disposition of RTC’s orders, Verified RTC, and service recovery (drop calls through COPAC).
· Assist in helping after-hours South Texas VA Health Care Travel Vouchers. I know the Beneficiary Travel Self-Service System (BTSSS), invoice Payment Process System (IPPS), and Consult Toolbox (CTB).
· I work independently by processing Beneficiary Travel Program and payment process. I review all travel vouchers for accuracy prior to preparing for payment.
· Submitted the propertied letters explaining the disposition of unauthorized travel claims.
· Communicate in a professional manner in all modes of customer service, in-person, telephone, and email correspondence with leadership, staff, and veterans.
· Provide clerical, administrative, and secretarial support positions to the HAS, providing guidance and expertise in issues involving correspondence, filing procedures, and several administrative support functions.
· Respond to requests for information and/or develops one-of-a-kind report covering organizational or technically oriented matters when information is available in official records and/or files.
· Secures for the supervisor documents, regulations, specific statistical and narrative program data, or other matters of a technical nature from the files of the organization or other organizations by contact with personnel at higher headquarters for other activities.
· Plan and coordinate his/her work in the office, resolving problems through such duties as ensuring the smooth flow of correspondence, arranging conferences, and following up to ensure that required actions are completed.
· Represents management matters about the lawful retention of veterans at clinics and hospitals.
· HAS Government Purchase Card Holder.

Overview

Work History

Advancement Medical Support

Education

Some College (No Degree) - Medical Assisting

Timeline

Advancement Medical Support

Some College (No Degree) - Medical Assisting

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