Sarah Hackney
Flowery Branch,GA
Summary
Dedicated professional with a proven track record of delivering exceptional customer service across diverse roles. Skilled in building strong relationships, resolving issues with professionalism, and creating positive experiences for clients and team members. Adept at using technology and communication tools to streamline operations, manage tasks, and foster collaboration. Demonstrates excellent interpersonal skills, a personable and likeable demeanor, and the ability to thrive in fast-paced, customer-focused environments. Experienced in roles requiring attention to detail, problem-solving, and autonomy, with a commitment to ensuring satisfaction and exceeding expectations.
Overview
13
13
years of professional experience
Work History
Detailer
Wash MD
08.2023 - 11.2024
- Managed daily tasks and logged activities using a tablet system, including documenting vehicle data, capturing photos, and communicating updates to site managers.
- Demonstrated strong organizational skills by ensuring accurate record-keeping and meeting job requirements independently with minimal supervision.
- Delivered high-quality service through meticulous attention to detail, ensuring customer satisfaction with every completed vehicle.
- Utilized technology to review job requirements, manage schedules, and optimize workflows, showcasing proficiency in tech-driven environments.
- Maintained a professional and reliable work ethic, adapting to changing tasks and site-specific needs while meeting deadlines.
- Built trust and rapport with management and team members through clear communication and consistent performance.
Affiliate Manager
Affiliate Ads
10.2017 - 04.2023
- Built and nurtured strong, trust-based relationships with affiliates and publishers through consistent, effective communication and a personable approach.
- Acted as the primary point of contact for affiliates, providing prompt support and solutions to inquiries, fostering loyalty and satisfaction.
- Increased affiliate engagement and performance by leveraging excellent interpersonal skills to understand their needs and align them with company goals.
- Communicated regularly with affiliates, often outside standard hours, to ensure seamless collaboration and drive successful partnerships.
- Consistently exceeded performance goals and grew commissions by establishing rapport, earning trust, and delivering exceptional service.
- Collaborated with internal teams to onboard new partners and add offers, ensuring smooth integration and maintaining positive relationships.
- Utilized a results-oriented approach, prioritizing relationship management and clear communication to drive growth and enhance affiliate experiences.
- Mastered various software and communication platforms, including Asana, HasOffers, Microsoft Office Suite, and Skype, to efficiently manage tasks, track performance, and maintain seamless communication with affiliates and internal teams.
Server Captain
St Ives Country Club
06.2015 - 10.2017
- Streamlined communication with kitchen staff to ensure accurate order preparation and timely delivery.
- Conducted pre-shift meetings to keep staff informed of daily goals, special events, and restaurant updates.
- Resolved customer issues promptly, maintaining professionalism and a focus on guest satisfaction.
- Maintained a clean and welcoming dining environment for guests, ensuring positive experiences and return visits.
- Increased teamwork amongst servers through consistent communication and support during shifts.
- Assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup.
Server
Biba's Italian Restaurant
05.2012 - 06.2015
- Communicated effectively with team members and kitchen staff to ensure timely and accurate delivery of orders.
- Resolved customer concerns and special requests with professionalism, ensuring satisfaction and repeat business.
- Balanced multiple tasks in a fast-paced environment, demonstrating strong organizational and time management skills.
- Built rapport with guests, creating a welcoming atmosphere that encouraged loyalty and positive reviews.
- Maintained a thorough knowledge of the menu to answer customer questions and make tailored recommendations, showcasing excellent communication and problem-solving skills.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Environmental Studies
University of North Georgia
Oakwood, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Client relations
- Microsoft Office Suite
- Customer relationship management (CRM)
- Business development
Timeline
Detailer
Wash MD
08.2023 - 11.2024
Affiliate Manager
Affiliate Ads
10.2017 - 04.2023
Server Captain
St Ives Country Club
06.2015 - 10.2017
Server
Biba's Italian Restaurant
05.2012 - 06.2015
Environmental Studies
University of North Georgia
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