Sarah Hadaway
Trinidad,CO
Summary
Hopeful student affairs professional with a proven ability to create collaborative environments and drive positive outcomes. Highly reliable and adaptable, skilled in conflict resolution and team leadership, ensuring supportive and engaging residential experience.
Overview
11
11
years of professional experience
Work History
General Manager
LivWell Enlightened Health
10.2023 - Current
- Responsible for hiring selection, training, supervision, schedules, and employee evaluations
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Boosted employee retention by holding biweekly staff meetings and weekly one on one check ins to discuss on-going evaluation and training opportunities.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Led efforts to establish a strong company culture, emphasizing core values and promoting employee satisfaction throughout the organization
- Set performance expectations for the staff, monitoring progress towards goals and providing constructive feedback as needed
- Adhere to and enforce company policies and Core Values
- Monitor training and development of new employees
- Respond to customer needs in a timely fashion and improve their overall experience
- Oversee all daily operations in the store during any shift (open or close)
- Accurately handle cash, including making change orders, completing regular cash audits, and reconciling all registers into one end of night deposit
- Complete medicated and accessory inventory audits per LivWell SOP
- Maintain store appearance, brand standards, and visual merchandising
- Embodied LivWell core values in all activities and project that onto the Budtenders
- Effectively led each shift by delegating responsibilities to the Budtenders and following up to ensure they completed them efficiently and accurately
- Motivated the Budtenders to provide the best customer experience possible by providing feedback and coaching of selling standards
- Ensured the Budtenders were creating loyalty to our brand through education of the LivWell rewards program
- Ensured compliance with all local, state and federal regulations
Assistant General Manager
LivWell Enlightened Health
01.2022 - 10.2023
Shift Lead
LivWell Enlightened Health
12.2020 - 01.2022
Retail Sales Associate
Strawberry Fields
10.2020 - 12.2020
Armed Security Guard
DC Security
09.2020 - 10.2020
- Verified valid customer identification based on current MED guidelines
- Used CCTV to continuously monitor customer, staff, and parking lot areas
- Addressed MED law violations directly and removed noncompliant persons from the premises
- Interacted with customers in a calm, professional manner to ensure a safe working environment
Team Leader
AmeriCorps NCCC
09.2019 - 08.2020
- Full-time, ten month community based service of 1,700 hours
- Trained, coached, and mentored live-in team of 18-24 year olds to ensure successful completion of program
- Enhanced planning, problem-solving, and decision-making skills
- Managed as well as coordinated team dynamics, conflict resolution, workload, and team building activities
- Cultivated an inclusive, supportive team of corps members that fostered life-long friendships and relationships with community organizations
- Accountable for the management of the team's food budget
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Retail Sales Associate
Cabin Cannabis
04.2019 - 09.2019
- Educated customers on general product knowledge, proper product usage, and possible effects
- Maintained accurate counts for an automated inventory
- Disposed of expired or contaminated product in accordance with Colorado compliance laws
- Determined product stock levels to ensure timely restocking orders
Library Assistant - Leslie J Savage Library
Western Colorado University
08.2018 - 05.2019
Senior Resident Assistant
Western Colorado University
08.2017 - 05.2018
- Assisted in orientation programs for new students, offering guidance on residence hall life and campus resources to ease their transition into university life.
- Supervised team of resident assistants and acted as the liaison between resident assistants and residence life personnel.
Corps Member
AmeriCorps NCCC
10.2016 - 07.2017
Resident Assistant
Western Colorado University
08.2015 - 05.2016
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
Library Assistant - Leslie J Savage Library
Western Colorado Univeristy
08.2015 - 05.2016
Office of the Registrar Assistant
Western Colorado University
08.2014 - 05.2015
- Proficient with Banner software
Program Counselor
Philmont Boy Scout Ranch
05.2014 - 08.2014
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Education
Bachelor of Arts - Psychology
Western Colorado University
Gunnison, CO05.2019
Skills
- Leadership and team building
- Problem resolution
- Effective leader
- Training and development
- Administrative skills
- Schedule management
Timeline
General Manager
LivWell Enlightened Health
10.2023 - Current
Assistant General Manager
LivWell Enlightened Health
01.2022 - 10.2023
Shift Lead
LivWell Enlightened Health
12.2020 - 01.2022
Retail Sales Associate
Strawberry Fields
10.2020 - 12.2020
Armed Security Guard
DC Security
09.2020 - 10.2020
Team Leader
AmeriCorps NCCC
09.2019 - 08.2020
Retail Sales Associate
Cabin Cannabis
04.2019 - 09.2019
Library Assistant - Leslie J Savage Library
Western Colorado University
08.2018 - 05.2019
Senior Resident Assistant
Western Colorado University
08.2017 - 05.2018
Corps Member
AmeriCorps NCCC
10.2016 - 07.2017
Resident Assistant
Western Colorado University
08.2015 - 05.2016
Library Assistant - Leslie J Savage Library
Western Colorado Univeristy
08.2015 - 05.2016
Office of the Registrar Assistant
Western Colorado University
08.2014 - 05.2015
Program Counselor
Philmont Boy Scout Ranch
05.2014 - 08.2014
Bachelor of Arts - Psychology
Western Colorado University
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