Sarah Haden
Ferrum,VA
Summary
Accomplished office and sales management professional with a proven track record of developing and implementing successful sales strategies. Expertise in identifying profitable business opportunities, qualifying prospects, and building strong partnerships. Effective team leader with a focus on development.
Overview
17
17
years of professional experience
Work History
Sales Manager
Buffalo Mountain Motorsports
Willis , VA
02.2024 - Current
- Developed and implemented sales strategies to increase market share.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Maintained accurate records of all transactions between customers and company representatives.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Managed daily operations of sales department, including supervision of staff members.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Created and presented monthly reports to management on sales performance.
- Performed sales consultations and educated clients on products and services.
- Reviewed and analyzed budget variances to ensure accuracy of financial information.
- Monitored cash flow to ensure sufficient liquidity.
- Provided guidance on accounting issues related to new business initiatives.
- Identified opportunities for cost savings through process improvements and automation initiatives.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
Sales Specialist & Finance Manager Trainee
Nelson Automotive Family
Martinsville , VA
08.2022 - 02.2024
- Established processes for tracking leads from initial contact through closure of sale.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Performed data entry into CRM system including account information and sales activity logs.
- Educated customers on product features and technical details to highlight benefits.
- Stayed up to date on company products and services to support sales objectives.
- Write, completed, and filed documentation to finalize sales.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Developed key customer relationships to increase sales.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Listened to customer needs to identify and recommend best products and services.
- Performed due diligence activities prior to making strategic investments or acquisitions.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
Account Receivalbes Manager & Cash Application
Bassett Furniture Industries Inc.
Bassett , VA
07.2018 - 02.2022
- Created daily, monthly, and quarterly reports for senior management summarizing operational performance metrics.
- Processed customer payments, reconciled accounts, managed bankruptcies.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Managed the process of issuing Chargebacks and credits.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Trained employees on additional job positions to maintain coverage of roles.
Rental Car Director
Nelson Automotive Family
Martinsville , VA
01.2017 - 07.2018
- Developed and implemented rental car policies, procedures and standards.
- Maintained accurate records of rental cars including customer information, vehicle condition, fuel levels and daily transactions.
- Provided exceptional customer service to ensure customers had a pleasant experience with their rental car.
- Conducted regular vehicle inspections to ensure safety regulations were met and vehicles were properly maintained.
- Implemented cost-saving strategies to optimize operational budgeting for the rental car department.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Prepared detailed reports on all aspects of the rental car business including sales, profits and inventory levels.
- Monitored competitor pricing and adjusted rates accordingly to remain competitive in the marketplace.
- Trained new employees on proper use of equipment, policies and procedures within the department.
- Ensured compliance with all federal, state and local laws related to renting out vehicles.
- Inspected returned vehicles for damage or missing items before finalizing paperwork with customers.
- Assisted customers with selecting appropriate vehicles based on their needs and preferences.
- Negotiated contracts with vendors for discounts on supplies needed for operations.
- Managed inventory levels of fleet vehicles ensuring there was an adequate number available at all times.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Business Development Center Representative
Nelson Automotive Family
Martinsville , VA
03.2016 - 01.2017
- Assisted in the development of new customer relationships by responding to inquiries and providing information regarding services, products, and promotions.
- Provided customers with product pricing information while maintaining a professional demeanor.
- Initiated follow-up calls to customers to ensure satisfaction with their experience.
- Researched potential leads through database queries and online resources.
- Utilized strong interpersonal skills to build rapport with customers quickly.
- Provided support to other departments within the organization when necessary.
- Conducted outbound calls to existing clients in order to upsell additional services or products.
- Served as a liaison between customers and internal departments for resolution of issues or complaints.
- Performed data entry tasks accurately and efficiently into company databases.
- Ensured high levels of customer service were maintained at all times.
- Handled escalated calls from customers who had unresolved issues.
- Attended trade shows and conferences representing the company's brand and products.
- Identified business prospects through cold calling, networking, marketing and database leads.
- Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.
Office Manager
Nelson Automotive Family
Martinsville , VA
07.2011 - 07.2014
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Managed the timely and successful collection of $100k in delinquent accounts receivable, driving significant growth in company revenue.
- Oversaw bodyshop operations and coordinated with rental car department in managing production and scheduling.
CNA
Franklin Health & Rehabilitation Center
Rocky Mount , VA
06.2007 - 11.2009
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UTSkills
- Exceeds sales goals
- Resolution-oriented
- Continuous improvements
- Persuasive Negotiations
- Client Relationship Management
- Account Reconciliation
- Office Management
- Scheduling and calendar management
- Contract Negotiations
- Document Management
- Expense Reporting
References
References available upon request.
Timeline
Sales Manager
Buffalo Mountain Motorsports
02.2024 - Current
Sales Specialist & Finance Manager Trainee
Nelson Automotive Family
08.2022 - 02.2024
Account Receivalbes Manager & Cash Application
Bassett Furniture Industries Inc.
07.2018 - 02.2022
Rental Car Director
Nelson Automotive Family
01.2017 - 07.2018
Business Development Center Representative
Nelson Automotive Family
03.2016 - 01.2017
Office Manager
Nelson Automotive Family
07.2011 - 07.2014
CNA
Franklin Health & Rehabilitation Center
06.2007 - 11.2009
Bachelor of Science - Business Administration And Management
Western Governors University
Similar Profiles
JOSHUA EDETJOSHUA EDET
GM ADMIN at Mountain Motorsports RoswellGM ADMIN at Mountain Motorsports Roswell
Cole AlfordCole Alford
Parts Associate at Mountain Motorsports Mall of GeorgiaParts Associate at Mountain Motorsports Mall of Georgia
MICHAEL EVANSMICHAEL EVANS
Director of Security & Logistics at Mountain MotorsportsDirector of Security & Logistics at Mountain Motorsports