SARAH HAKIM
Anaheim,California
Summary
Detail-oriented Biology student with experience in behavioral health, patient care, customer service, and medication assistance. Skilled in communication, data collection, patient support, and problem-solving. Certified Nationally Registered EMT (NREMT) with a strong interest in healthcare and patient-centered care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavior Technician
Advanced Behavioral Health Services
2024.08 - 2025.08
- Worked one-on-one with children with autism and behavioral challenges to improve communication, social, and daily living skills.
- Implemented behavior intervention plans using positive reinforcement techniques.
- Collected and tracked behavioral data to monitor client progress.
- Supported clients in home and clinic settings while maintaining a safe and positive environmen
Customer Service Associate
FANCY BAKERY
2022.05 - 2024.08
- Assisted customers with product selection, order entry, and payment processing.
- Followed up with customers to support satisfaction and resolve any issues.
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem.
- Handled escalated calls professionally while providing a positive resolution for the caller.
- Employed active listening techniques to understand customers' needs and provide appropriate solutions.
Medicine Technician
ANAHEIM CROWNE PLAZA ASSISTED LIVING
2021.08 - 2022.02
- Compounded pharmaceutical products according to prescriptions using proper techniques.
- Evaluated patient drug profiles for potential interactions or adverse reactions before administering medications.
- Performed quality control checks on medication doses prior to distribution.
- Assisted physicians with minor procedures such as suturing lacerations and setting casts or splints.
- Dispensed pharmaceuticals following established guidelines for dosage accuracy.
- Managed inventory of medications and supplies in the pharmacy department.
Activities Coordinator
ANAHEIM CROWNE PLAZA ASSISTED LIVING
2021.06 - 2021.07
- Added value by suggesting creative ideas that enhanced the guest experience.
- Responded promptly to customer inquiries via email or phone.
- Decorated facility or institution for holidays and special events.
- Implemented new programs and activities to meet resident needs, interests and abilities.
- Managed multiple projects simultaneously, demonstrating excellent time management skills.
Education
Bachelor of Science - Biology
California State University, Long Beach
Long Beach, CA05.2026
Skills
- Patient Care
- Behavioral Support
- Communication Skills
- Data Collection & Documentation
- Customer Service
- Time Management
- Problem Solving
- Medication Assistance
- Team Collaboration
Languages
Arabic
Fluent
Certification
- Nationally Registered Emergency Medical Technician (NREMT) — Certified September 2025
Timeline
Behavior Technician
Advanced Behavioral Health Services
2024.08 - 2025.08
Customer Service Associate
FANCY BAKERY
2022.05 - 2024.08
Medicine Technician
ANAHEIM CROWNE PLAZA ASSISTED LIVING
2021.08 - 2022.02
Activities Coordinator
ANAHEIM CROWNE PLAZA ASSISTED LIVING
2021.06 - 2021.07
Bachelor of Science - Biology
California State University, Long Beach