Sarah Hames

Driver 2017-2020

I was responsible for ensuring the safe pickup, assisting individuals who were not able to board without help, make sure everyone was buckled and remained buckled throughout the entire ride, and then once we reached our destination, I assisted those who needed assistance in deboarding, while also making sure the individuals were received by staff or family member upon their return.

Filled out daily attendance records as well as maintenance and mileage logs, in accordance with Bridgewell and State mandates, while also assuring the van was clean and clutter free for safe travel.

Assured that the van was at all times in compliance with State guidelines and participated in random audits of the safety equipment on the van.

Monitor 2021-Present

Assisted individuals while boarding on and off of the van, fastening seatbelts, and securing wheelchairs according to safety guidelines set forth by both Bridgewell and the State. Ensured the van was properly sanitized per Bridgewell and CDC guidelines.

Mediated any behavior outbursts or conflicts on the van, filing reports for State review.

Roseway Dayhab/KJM Dayhab Per Diem 2018-present

Roseway is a dayhab for high functioning, mostly self sufficient individuals, so my role in this program was to ensure no disagreements got out of control, ran groups ranging from exercise groups to human rights while assisting core staff in collecting data based on the individual's personal goals set forth by the behaviorist to maximize their time at program. Occasionally, I participated in PABC maneuvers (restraint maneuvers) to ensure an individual(s) were not able to harm their self or others, until deescalation tactics were effective and the individual was calm enough to return to the group. We also brought the individuals out into the community on various field trips ie. Brooksby Farm, The Audobon Society, Metro Bowl, etc.

KJM Dayhab

KJM Dayhab is a day program geared more to clients with more involved diagnoses and need much more involved care. Many of the clients are non-verbal, use wheelchairs or gait belts so the level of attentiveness required is greatly increased. Many of the individuals require assistance with toileting varying from using a hoyer to be transferred onto a changing table to transferring from a wheelchair directly to the toilet with support from staff. Similar to Roseway I was also responsible to ensuring individual goals were met daily, and data was recorded so that progression /digression can be measured by behaviorist.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Monitored accounts for compliance with established payment plans and flagged non-compliances.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Trained new team members on scripts, company services and collection strategies.
• Prepared accounts that came into the office for litigation if attempts to call/mail went unanswered, by doing asset searches as well as verifying employment.
• Used various websites (known as skiptracing) for accounts that came in with not current contact info
• Used a mix of collection tactics and customer service experience while speaking with debtor as to not alienate them by making them feel worse than they already felt about being in debt. This was an extremely effective tool which lead me to often be one of the top 10 collectors in an office of 200 collectors.