Sarah Hamilton
Summary
Highly dedicated and motivated professional with a robust commitment to delivering exceptional customer service, and a strong drive for workplace success. Proven history of leveraging outstanding interpersonal, communication, and organizational skills to consistently exceed customer expectations. Adept at assessing team strengths, meeting project deadlines, and initiating innovative initiatives to enhance departmental efficiency. A collaborative team player with excellent time management, a keen focus on quality, and high interpersonal intelligence, committed to fostering positive relationships, and contributing to overall organizational success.
Overview
11
11
years of professional experience
Work History
Remote Services Representative
West Community Credit Union
05.2023 - 04.2024
- Performs financial transactions in an efficient and accurate manner by providing accurate account information, using security procedures, and recognizing account flags via the video banking platform.
- Assist members with questions or issues by providing accurate information, ensuring compliance with credit union policies and legal requirements, researching, and providing follow-up to resolution via the video banking platform.
- Ensures and maintains the integrity of the general ledger by applying generally accepted accounting principles to all transactions.
- Maintains monthly balance sheet work papers, including accounts payable, prepaid reconciliations, and accrued reconciliations.
- Posts monthly journal entries, including payroll journals, payroll accruals, and other accruals.
- Review the monthly balance sheet in Excel.
- Process subpoenas.
Mortgage Servicing Representative
First Community Credit Union
Chesterfield
03.2013 - 01.2022
- Loan Servicing Representative
- Fraud Specialist
- Overdraft Services Specialist
- Member Services Representative
- Financial Services Consultant I
Education
Associates in General Studies -
Columbia College
Columbia, MOSkills
Knowledge of financial services
Regulatory compliance expertise
Exceptional customer support
Strong mathematical skills
Understanding of accounting standards
Effective communication abilities
Proficient in Microsoft Office Suite
Attention to detail and organization
Quick technology adaptation
High ethical standards and confidentiality
Strategic planning capabilities
Leadership development expertise
Analysis of financial documents
Data-driven problem solving
Professional public speaking skills
Team-oriented leadership approach
References
- John Hamilton, Operations Analyst II, Comm Desk, John.Hamilton@charter.com, 636.675.6496
- Diane Clark, Mortgage Servicing Representative, dclark@firstcommunity.com, 636.537.4419
- Christina Middleton, cmiddleton@fmdloans.com, 816.702.7746
Timeline
Remote Services Representative
West Community Credit Union
05.2023 - 04.2024
Mortgage Servicing Representative
First Community Credit Union
03.2013 - 01.2022
Associates in General Studies -
Columbia College
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