Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Hammons

Cheyenne,WY

Summary

Dynamic leader with a proven track record at Texas Roadhouse, enhancing team productivity and morale through exceptional leadership and organizational development. Expert in talent acquisition and diversity training, I've significantly improved workplace culture and operational efficiency. Skilled in coaching and conflict resolution, these strategies have fostered inclusive environments and driven substantial organizational growth.

Overview

26
26
years of professional experience

Work History

Diversity, Equity, and Inclusion Committee

Texas Roadhouse
03.2023 - Current
  • Implemented diversity recruitment strategies, attracting top talent from underrepresented groups in industry.
  • Promoted a culture of continuous learning by designing engaging workshops, seminars, and team-building activities for staff members.
  • Provided guidance to managers on how to address team conflict arising from cultural differences, fostering a harmonious work environment.
  • Partnered with external organizations to expand knowledge on DEI best practices, further enhancing internal programs'' effectiveness.
  • Boosted workplace morale by recognizing achievements of individuals who have made positive contributions towards advancing DEI within the organization.
  • Improved company culture and productivity by fostering an inclusive and equitable workplace environment.
  • Devised hiring and recruitment policies for 170-employee company.

Operational Manager

Texas Roadhouse
01.2010 - Current
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Managed budgets for multiple projects, ensuring timely delivery and cost control.
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
  • Mentored staff members on best practices, fostering culture of continuous improvement within organization.
  • Streamlined operational processes by implementing efficiency improvements and reducing waste.
  • Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating harmonious work environment.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Women's Leadership Series

Texas Roadhouse
06.2013 - 10.2019
  • Mentored junior staff of 40-50 members to foster culture of growth and professional development within team.
  • Collaborated with directors, talent, and crew to produce engaging content for target audiences.
  • Identified unique storytelling angles that resonated with diverse audiences for higher viewership numbers.
  • Conducted thorough research on industry trends and competitor strategies to inform future series development plans.
  • Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
  • Developed project budgets and managed production costs.
  • Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.

Senior Manager

Outback Steakhouse
02.2008 - 12.2009
  • Provided strong leadership to enhance team productivity and morale for 120-130 employees.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Implemented and developed operational standards, policies and procedures.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Developed and implemented new filing systems to improve organizational efficiency and productivity.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Senior Manager

Outback Steakhouse
11.1998 - 01.2008
  • Provided strong leadership to enhance team productivity and morale for a team of 120-130 employees.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Carried out and developed social media, e-blast and public relations campaigns.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

Kelly Walsh
Casper, WY
12.1999

Skills

  • Training facilitation
  • Organizational Development
  • Talent Acquisition
  • Influencing skills
  • Workforce Planning
  • Diversity training
  • Onboarding, Training, and Development
  • Leadership Training and Development
  • Employee Engagement Strategies
  • Coaching and Mentoring
  • Conflict Resolution

Timeline

Diversity, Equity, and Inclusion Committee

Texas Roadhouse
03.2023 - Current

Women's Leadership Series

Texas Roadhouse
06.2013 - 10.2019

Operational Manager

Texas Roadhouse
01.2010 - Current

Senior Manager

Outback Steakhouse
02.2008 - 12.2009

Senior Manager

Outback Steakhouse
11.1998 - 01.2008

High School Diploma -

Kelly Walsh

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Sarah Hammons