Summary
Overview
Work History
Education
Skills
Timeline
Generic

SARAH HANCOCK

Cantonment,FL

Summary

I am someone who thrives in fast-paced, people-focused environments and takes great pride in providing care and support to those in need. With experience as a Patient Care Technician and leadership roles in both the restaurant and retail industries, I’ve developed strong interpersonal skills, empathy, and a deep commitment to learning. I’m known for building positive relationships with patients and coworkers, and I’m eager to continue growing my skills.

Overview

4
4
years of professional experience

Work History

Patient Care Technician, Medical-Surgical

Baptist Hospital
02.2025 - 05.2025
  • Obtained patient vital signs and reported results to nurse to identify changes from prior measurements.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Kept instruments and equipment clean and sanitized.
  • Assisted with patient admissions, discharges and transfers.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.

Shift Lead

Wild Honey Frozen Yogurt
03.2022 - 02.2025
  • Supervised and motivated a team of employees to ensure smooth daily operations, maintaining high morale, and productivity.
  • Handled customer inquiries, complaints, and special requests, ensuring a high level of guest satisfaction, and resolving issues in a timely manner.
  • Managed restaurant operations, including overseeing opening and closing procedures, maintaining inventory, and ensuring cleanliness standards.
  • Managed cash registers, processed payments, and ensured the accuracy of daily sales records.
  • Acted as the first point of contact for resolving customer issues, staff conflicts, and operational challenges, ensuring a positive experience for both customers and team members.

Retail Sales Associate

Kohls Department Store
08.2021 - 03.2022
  • Delivered excellent customer service by assisting shoppers in finding products, answering questions, and providing product recommendations based on customer needs.
  • Operated point-of-sale systems, processed cash, credit, and debit transactions accurately, and maintained a balanced register.
  • Assisted with inventory stocking, replenishment, and organization of merchandise on the sales floor to ensure product availability and visual appeal.
  • Maintained store cleanliness and organization, ensuring a pleasant shopping environment for customers.
  • Assisted in training new cashiers, providing guidance on store policies and best practices for handling customer transactions.

Education

Some College (No Degree) - Nursing

Pensacola State College
Pensacola, FL
08-2026

Basic Life Support -

Pensacola Fire Department
Pensacola, FL
11.2024

High School Diploma/GED -

George Stone Technical College
Pensacola, FL
03.2022

Skills

  • Strong customer service
  • Leadership
  • Multitasking and time management
  • Eagerness to learn
  • Adaptability
  • Organizational skills
  • Patient care
  • Vital signs monitoring
  • CPR certification

Timeline

Patient Care Technician, Medical-Surgical

Baptist Hospital
02.2025 - 05.2025

Shift Lead

Wild Honey Frozen Yogurt
03.2022 - 02.2025

Retail Sales Associate

Kohls Department Store
08.2021 - 03.2022

Some College (No Degree) - Nursing

Pensacola State College

Basic Life Support -

Pensacola Fire Department

High School Diploma/GED -

George Stone Technical College

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