Sarah Haneklau-Glosson
Fuquay-Varina,NC
Summary
Respectful Mental Health Care Professional with proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals. Passionate about helping people manage mental health and improve quality of life. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Clinical Mental Health Counseling Intern
Norman Adrian Wiggins School Of Law/RLC Counseling
06.2023 - 05.2024
- Supported development of client coping strategies by teaching mindfulness techniques and stress reduction exercises.
- Utilized trauma-informed care principles when working with individuals who have experienced significant adverse life events or stressors.
- Improved clients'' coping skills through implementation of evidence-based therapeutic interventions, such as cognitive-behavioral therapy and dialectical behavior therapy.
- Contributed to clinical team meetings, sharing insights from individual counseling sessions to inform overall care planning decisions.
- Developed culturally sensitive therapeutic approaches tailored to meet the unique needs of diverse clientele.
- Assisted clients in navigating complex social service systems, connecting them with vital resources such as housing assistance and financial aid programs.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of clinical mental health counseling.
- Evaluated client progress regularly to modify treatment plans as needed, ensuring continued growth and improvement in mental health functioning.
- Conducted crisis intervention services for clients experiencing acute mental health issues, stabilizing their emotional state and connecting them with appropriate resources.
- Empowered clients to develop effective communication strategies and healthy boundaries within relationships through skill-building exercises.
- Provided psychoeducation on various mental health topics during workshops for community members, increasing awareness of available support resources.
- Facilitated group counseling sessions for diverse populations, fostering a supportive environment and promoting interpersonal growth.
Direct Care Staff Member
Carolina Living And Learning Center
04.2022 - 01.2024
- Assisted anywhere from one - three clients simultaneously with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
- Established strong rapport with patients, fostering trust and open communication for better understanding of individual needs.
- Developed essential life skills in patients through hands-on training in areas such as budgeting, cooking, and self-care practices.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
- Utilized crisis intervention techniques effectively during emergencies, ensuring safety of both patients and staff members involved.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Emergency Medical Technician Basic
Dunn Emergency Services
02.2015 - 12.2019
- Provided basic and advanced life support to patients at the scene, en route to the hospital, and in pre-hospital settings
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Completed and submitted a field care report, patient billing and trip ticket, and daily driver unit checkout form to help with record-keeping
- Kept track of the patient's condition during ambulance transport and transfer
- Spoke with lucid patients to learn about the incident and their medical history
- Used a defibrillator, oxygen, suction devices, CPR, and other procedures and medications to provide advanced medical care
- Was in charge of monitoring and maintaining the general condition of the ambulance, as well as cleaning and stocking it for optimal call response
- Helped patients administer prescription medications such as sublingual nitroglycerin, epinephrine auto-injectors, and handheld aerosol inhalers.
Customer Service Representative
OneSupport
12.2018 - 06.2019
- Work from home position
- In charge of maintaining my own computer equipment including personal computer, headsets, and web cameras
- Provide fast and efficient service to customers with a wide array of issues, including billing, sales and technical questions
- (I was on a cellular company contract so I was providing customer care for cellular customers)
- Multitasking; maintaining good customer rapport while looking over billing and account info
- Responding politely and empathetically to customer issues
- Going above and beyond to help customers find the best plan for their individual needs; taking initiative to solve possible problems for the customer, even if that isn't what they are calling about
- Meeting strict standards for the percentage of good customer reviews and time spent on each caller.
Emergency Medical Technician Basic
Harnett County Emergency Services
05.2017 - 07.2018
- Provided care for patients on a convalescent transport unit
- Transported patients to and, dialysis, physical therapy, and other non-emergent medical appointments
- Transported patients back home from hospital ER
- Developed and maintained rapport with regular patients
- Demonstrated a commitment to providing high-quality care by participating in ongoing training and development
- Double-checked the data's accuracy and integrity
- Meticulously documented and filed correct paperwork for departmental records and for insurance purposes.
Education
Master of Arts - Clinical Mental Health Counseling
Campbell University
Buies Creek, NC05.2024
Bachelor of Arts - English Language And Literature
Campbell University
Buies Creek, NC01.2021
High School -
Harnett Central High School
Angier, NC01.2015
Skills
- Multicultural Competence
- Client Advocacy
- Individual Counseling
- Building rapport
- Psychoeducation Delivery
- Problem-solving abilities
- Adaptability and Flexibility
- Crisis Intervention
- Suicide Risk Assessment
- Art therapy integration
- Domestic Violence Support
- Teletherapy proficiency
Hobbies
- I am an avid reader and a lifelong supporter of my local libraries. I couldn't possibly pick a favorite book, but my favored genres are gothic horror and romance.
- I am a devoted nature-lover blessed (and cursed) with a menagerie of plants and pets. Ask me about my variegated monstera!
- I play several instruments (guitar, ukulele, piano, and flute).
- I am also an artist in my spare time; I love to get my hands into anything creative.
Timeline
Clinical Mental Health Counseling Intern
Norman Adrian Wiggins School Of Law/RLC Counseling
06.2023 - 05.2024
Direct Care Staff Member
Carolina Living And Learning Center
04.2022 - 01.2024
Customer Service Representative
OneSupport
12.2018 - 06.2019
Emergency Medical Technician Basic
Harnett County Emergency Services
05.2017 - 07.2018
Emergency Medical Technician Basic
Dunn Emergency Services
02.2015 - 12.2019
Master of Arts - Clinical Mental Health Counseling
Campbell University
Bachelor of Arts - English Language And Literature
Campbell University
High School -
Harnett Central High School
Similar Profiles
Michael PalmerMichael Palmer
Student NMLSSA Representative at Norman Manley Law School Student AssociationStudent NMLSSA Representative at Norman Manley Law School Student Association
Vanessa WallaceVanessa Wallace
Outpatient Therapist at Adrian Counseling and Psych ClinicOutpatient Therapist at Adrian Counseling and Psych Clinic
Jadee HanwayJadee Hanway
Data Entry Intern at Wiggins Law OfficeData Entry Intern at Wiggins Law Office