Sarah Hanna
Delavan
Summary
Dynamic social worker with a proven track record at Atrium Healthcare, skilled in client advocacy and crisis intervention. Adept at developing tailored intervention plans and fostering multidisciplinary collaboration, enhancing client well-being through compassionate support. Committed to improving access to community resources and ensuring compliance with case documentation standards.
Overview
2026
2026
years of professional experience
Work History
Social Worker
Golden Years Nursing Home
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
- Conducted comprehensive assessments for individuals and families to identify needs, leading to personalized intervention plans.
- Collaborated with healthcare professionals to create integrated care plans, improving overall client health outcomes.
- Reduced client wait times for services by optimizing appointment scheduling and follow-up processes.
- Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
- Advocated for client rights and services, resulting in increased access to necessary support and resources.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented client progress and activities in accordance with agency policies and procedures.
- Collaborated with other professionals to plan and coordinate care for clients.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Administered assessments to identify clients' needs and establish treatment plans.
- Participated in professional development and training opportunities to enhance clinical skills.
- Monitored clients' progress to adjust treatment plans accordingly.
- Developed and implemented individualized treatment plans for clients.
Bartender
South Shore Bar and Grill
06.2015 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Social Worker
Atrium Healthcare
09.2018 - 05.2019
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
Bartender
Silver Lake Inn
02.2015 - 08.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Helped management plan and serve bar menu exceeding customer expectations.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Completed requisitions to maintain required stock par levels.
Education
Bachelor's Degree - Social Work
Aurora University
Aurora, IL05.2019
Associate Of Applied Science - Human Services
Gateway Technical College
Kenosha, WI05.2017
Skills
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Social services
- Efficient under pressure
- Attention to detail
- Multidisciplinary team collaboration
- Self-awareness
- Cooperative
- Analytical thinking
- Crisis intervention
- Risk assessment
- Intervention planning
- Case documentation
- Motivational interviewing
- Client confidentiality
- Crisis assessment
- Empathy building
- CPR, first aid, AED
- Assessment skills
- Client documentation
- Crisis intervention techniques
- Client needs assessment
- Case needs assessments
- Confidential case documentation
- Referrals and networking
- Community resources
- Multicultural competence
- Data collection and management
- Solution-based interventions
- Safety planning
- Behavioral management
- Records management
- MS office
- Service planning
- Treatment Planning
- Psychosocial assessment
- Life skills development
- Mandatory reporting procedures
- Boundary setting
- Emergency response training
- Discharge planning
- Educational support
- Substance abuse expertise
- Community training
- Therapeutic services
- Mental health training
- Housekeeping
- Substance abuse treatments
Timeline
Social Worker
Atrium Healthcare
09.2018 - 05.2019
Bartender
South Shore Bar and Grill
06.2015 - Current
Bartender
Silver Lake Inn
02.2015 - 08.2015
Social Worker
Golden Years Nursing Home
Bachelor's Degree - Social Work
Aurora University
Associate Of Applied Science - Human Services
Gateway Technical College
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