Sarah Hanni
Reardan,WA
Summary
Dynamic small business owner with extensive experience in operations and marketing as a Sole Proprietorship. Proven track record in customer service, enhancing brand visibility and achieving financial growth. Skilled in planning and execution, with a strong focus on vendor relations and project development to optimize business success.
Professional business leader with robust experience in managing and growing successful small enterprises. Proven track record in strategic planning, financial oversight, and marketing. Strong emphasis on team collaboration and driving results. Adaptable and dependable, skilled in customer relations, operational efficiency, and problem-solving.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Small Business Owner
Sole Proprietorship
01.2022 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
Substitute Teacher
Cheney School District
09.2019 - 06.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Assisted in development of individualized education plans for students requiring additional support, contributing to their academic success.
Owner/Bartender Supervisor
Speedtrap Taphouse
04.2018 - 02.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Owner/Waitress Supervisor
Hwy Cafe
04.2014 - 02.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Medical Receptionist/ Referral Clerk
Yakima Valley Farm Workers
08.2011 - 03.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
Medical Transcriptionist
Whitman Medical Clinic
08.2009 - 09.2011
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Conducted thorough research on unfamiliar terms or phrases during the transcription process which contributed to accurate and comprehensive medical reports.
- Referred to variety of medical sources to prevent mistakes in medical terms.
Education
Bachelor of Science - Early Childhood Education/ Special Education
Grand Canyon University
Phoenix, AZ09-2019
Associate of Arts - Cosmetology
Walla Walla Community College
Walla Walla, WA09-1998
High School Diploma -
Ritzville School District
Ritzville, WA06-1996
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Office administration
- Telephone etiquette
- Time management
- Decision-making
- Team leadership
- Customer service
- Project planning and development
Certification
Certificate for Medical transcription
Timeline
Small Business Owner
Sole Proprietorship
01.2022 - Current
Substitute Teacher
Cheney School District
09.2019 - 06.2020
Owner/Bartender Supervisor
Speedtrap Taphouse
04.2018 - 02.2020
Owner/Waitress Supervisor
Hwy Cafe
04.2014 - 02.2020
Medical Receptionist/ Referral Clerk
Yakima Valley Farm Workers
08.2011 - 03.2014
Medical Transcriptionist
Whitman Medical Clinic
08.2009 - 09.2011
Bachelor of Science - Early Childhood Education/ Special Education
Grand Canyon University
Associate of Arts - Cosmetology
Walla Walla Community College
High School Diploma -
Ritzville School District
Similar Profiles
Jacob CastilloJacob Castillo
Drywall Finisher at Sole ProprietorshipDrywall Finisher at Sole Proprietorship
Peri VergaminiPeri Vergamini
Specialty Trade Contractor at Sole ProprietorshipSpecialty Trade Contractor at Sole Proprietorship
Hazaea SalemHazaea Salem
Administrative Assistant at Blaban Hala Sweets - Sole Proprietorship L.L.CAdministrative Assistant at Blaban Hala Sweets - Sole Proprietorship L.L.C