Sarah Hans
Chesapeake,VA
Summary
Professional with strong background in artificial intelligence and machine learning. Skilled in developing, implementing, and optimizing AI algorithms and models. Proven track record of enhancing team collaboration and delivering impactful results. Adaptable, reliable, and ready to meet evolving project demands.
Overview
17
17
years of professional experience
Work History
Content Editor – AI & Data
Global Logic
09.2024 - Current
- Delivered structured human feedback to support training and fine-tuning of large language models (LLMs), improving accuracy and alignment with user intent.
- Conducted model evaluation experiments, documenting strengths, limitations, and risks of LLMs and emerging AI approaches.
- Reviewed and annotated AI outputs at scale, ensuring high-quality training data and ethical compliance.
- Partnered with AI researchers, platform developers, and leadership to refine workflows and improve productivity
- Developed and maintained scalable content management systems to enhance user engagement.
- Collaborated with cross-functional teams to align content strategies with business objectives.
- Edited and proofread content for clarity, grammar, and adherence to style guidelines.
- Collaborated with writers to refine messaging and enhance overall content quality.
Quality Management Coordinator
Diamond Healthcare Corporation
02.2012 - 10.2012
- Led quality improvement initiatives to enhance patient care outcomes across multiple departments.
- Developed and implemented standardized operating procedures to ensure compliance with regulatory requirements.
- Conducted regular audits of clinical processes, identifying areas for operational efficiency improvements.
- Trained and mentored staff on quality management systems and best practices for continuous improvement.
- Collaborated with cross-functional teams to address non-conformance issues and implement corrective actions.
- Analyzed performance data to drive strategic decisions aimed at enhancing service delivery quality.
- Evaluated employee performance and equipment organization to assess and improve plant operations.
- Managed quality assurance initiatives.
- Coordinated internal and external quality assessments, ensuring adherence to accreditation standards and protocols.
Policy and Planning Analyst
Diamond Healthcare Corporation
06.2009 - 02.2012
- Developed and implemented strategic planning models to optimize resource allocation.
- Analyzed operational data to identify trends, enhancing decision-making processes.
- Implemented process improvements that increased overall operational efficiency in the planning department.
- Provided timely reporting on project status, highlighting areas of concern or potential roadblocks for swift resolution.
- Supported the development of annual budgets by providing detailed financial analysis and projections.
- Managed multiple priorities effectively, consistently achieving deadlines while maintaining a high level of attention to detail in all deliverables produced.
- Collaborated with cross-functional teams to streamline project timelines and deliverables.
- Conducted market research to support business strategy and competitive analysis initiatives.
- Prepared comprehensive reports for senior management, summarizing insights and recommendations.
- Led initiatives to improve forecasting accuracy, resulting in enhanced operational efficiency.
Research Coordinator – Graduate Assistant
University of North Carolina at Charlotte
05.2008 - 06.2009
- Conducted statistical analyses (SAS, Stata) to evaluate program outcomes for public health initiatives.
- Managed research design, data collection, and reporting processes to support grant applications and publications.
- Coordinated research projects, ensuring compliance with institutional guidelines and ethical standards.
- Developed and maintained project timelines, facilitating communication between research teams and stakeholders.
- Trained junior staff on data collection protocols and software applications for improved accuracy.
- Streamlined data management procedures, increasing efficiency in data entry and analysis workflows.
Education
Master of Science - Business Analytics
William & Mary Raymond A. Mason School of Business
08.2025
Foundations in Business Analytics Certificate - undefined
William & Mary Raymond A. Mason School of Business
06.2024
Master of Science - Public Health
UNC Charlotte
06.2009
Bachelor of Arts - Communications
UNC Charlotte
06.2007
Skills
- AI & Model Evaluation: LLM testing, fine-tuning, structured human feedback, NLP annotation, explainability, fairness
- Programming & Data Analysis: Python, R, SQL (applied in healthcare policy and analytics roles)
- Statistical Methods: Regression, ANOVA, forecasting, time series, hypothesis testing
- Visualization & Reporting: Tableau, Excel (advanced analytics, VBA macros), technical writing & documentation
- Cloud & Distributed Computing: Databricks, Spark, AWS, Azure (exposure through academic and project work)
- Data Management: ETL, cleaning, transformation, exploratory analysis
Timeline
Content Editor – AI & Data
Global Logic
09.2024 - Current
Quality Management Coordinator
Diamond Healthcare Corporation
02.2012 - 10.2012
Policy and Planning Analyst
Diamond Healthcare Corporation
06.2009 - 02.2012
Research Coordinator – Graduate Assistant
University of North Carolina at Charlotte
05.2008 - 06.2009
Foundations in Business Analytics Certificate - undefined
William & Mary Raymond A. Mason School of Business
Master of Science - Public Health
UNC Charlotte
Bachelor of Arts - Communications
UNC Charlotte
Master of Science - Business Analytics
William & Mary Raymond A. Mason School of Business