Sarah Hansen
Oneida,NY
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
16
16
years of professional experience
Work History
Store Manager
Circle K
Oneida, New York
02.2023 - Current
- Managed daily store operations and ensured compliance with company standards.
- Trained and supervised staff to maintain service quality and efficiency.
- Conducted inventory management to optimize stock levels and reduce waste.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Monitored cash handling procedures to ensure accuracy and security.
- Implemented merchandising strategies to enhance product visibility and sales.
- Coordinated staff schedules to meet operational needs and promote teamwork.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
Assistant Store Manager
Dollar General
Morrisville, New York
02.2019 - 12.2022
- Supported the implementation of promotional displays and merchandising strategies.
- Ensured compliance with inventory management procedures and stock organization.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Collaborated with team members to maintain a clean and organized store environment.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Pharmacy Technician
Community Memorial Healthcare
Hamilton, New York
09.2012 - 01.2019
- Filled prescriptions accurately and efficiently for various medications.
- Assisted pharmacists in preparing medication orders and compounding medications.
- Managed inventory levels and organized pharmaceutical supplies effectively.
- Provided excellent customer service by answering patient inquiries about medications.
- Maintained cleanliness and organization of pharmacy workspaces and equipment.
- Collaborated with healthcare team to ensure patient safety during medication dispensing.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
Pharmacy Technician
CVS Pharmacy
Bethlehem, Pennsylvania
08.2009 - 05.2012
- Dispensed medications accurately to patients in compliance with pharmacy regulations.
- Assisted pharmacists with medication preparation and labeling processes.
- Coordinated with healthcare providers to resolve prescription-related issues promptly.
- Processed insurance claims for prescriptions to facilitate patient access to medications.
- Maintained cleanliness and organization of the pharmacy workspace consistently.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Education
Pharmacy Technician Certification - Pharmacy Technician
Bryan University Online
Arizona01-2026
High School Diploma -
Morrisville Eaton Middle High School
Morrisville, NY06-2007
Skills
- Inventory management
- Visual merchandising
- Customer service
- Sales analysis
- Staff training
- Cash handling
- Scheduling coordination
- Problem solving
- Effective communication
- Team leadership
- Time management
- Customer feedback analysis
- Verbal and written communication
- Retail merchandise quality standards
- Vendor management
- Team motivation
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPaid time off401k matchTimeline
Store Manager
Circle K
02.2023 - Current
Assistant Store Manager
Dollar General
02.2019 - 12.2022
Pharmacy Technician
Community Memorial Healthcare
09.2012 - 01.2019
Pharmacy Technician
CVS Pharmacy
08.2009 - 05.2012
Pharmacy Technician Certification - Pharmacy Technician
Bryan University Online
High School Diploma -
Morrisville Eaton Middle High School
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