Sarah Corps
Whitmore Lake,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
27
27
years of professional experience
Work History
Entertainment Specialist
Scottie Alexander Entertainment
07.2022 - Current
- Mentored aspiring DJs by sharing industry insights and technical skills through workshops or one-on-one sessions.
- Developed a loyal following of customers who attended multiple hosted events across various venues.
- Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
- Established relationships with local businesses to secure sponsorships for events, increasing revenue streams while providing mutually beneficial promotion opportunities.
- Promoted events through social media channels, resulting in increased attendance and visibility for the DJ brand.
- Hosted successful events by creating a welcoming environment that encouraged audience participation and enjoyment.
Bar Manager/Bartender
Various Companies
07.2017 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Customer Service Specialist
Self-employed
01.1998 - Current
- Provided detailed and timely responses to inquiries.
- Organized scheduling and billing.
- Established and maintained strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
Secretary and Supervisor
Nick The Tree Guy
03.2020 - 05.2022
- Designed and purchased all marketing merchandise (Business cards, flyers, clothing, social media posts, etc.)
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Safely navigated hazardous work conditions, maintaining a strong focus on risk management and injury prevention.
- Negotiated contracts with vendors, securing favorable pricing and terms for equipment purchases and rentals.
Psychiatric Care Worker
Michigan Medicine
05.2005 - 09.2014
- Contributed to team discussions and problem solving to enhance quality of care.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Charted temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Implemented strategies for managing challenging behaviors in patients with cognitive impairments and other mental health issues.
- Remained alert to problems or health issues of clients and competently responded.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Implemented de-escalation techniques and crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
Education
Associate of Applied Science - Business Administration And Management
Washtenaw Community College
Ann Arbor, MI03-2026
High School Diploma - General Studies
Parkers Corners Community School
01.1999
Skills
- Strong Written and Verbal Etiquette
- De-escalation and Conflict Resolution
- Effective Public Speaking
- Healthcare Terminology
- Crisis Prevention Intervention
- Microsoft 365
- Support for Special Needs
- Inventory Control
- Customer relationship management
- Wildlife rehabilitation
- Patience and perseverance
- Research and analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Livingston County Wildlife & Conservation Club
- Upper Peninsula Club
- Felix Foundation
Timeline
Entertainment Specialist
Scottie Alexander Entertainment
07.2022 - Current
Secretary and Supervisor
Nick The Tree Guy
03.2020 - 05.2022
Bar Manager/Bartender
Various Companies
07.2017 - Current
Psychiatric Care Worker
Michigan Medicine
05.2005 - 09.2014
Customer Service Specialist
Self-employed
01.1998 - Current
High School Diploma - General Studies
Parkers Corners Community School
Associate of Applied Science - Business Administration And Management
Washtenaw Community College
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