Sarah Hardy
Cambridge,OH
Summary
Detail-oriented Quality Technician with expertise in conducting thorough inspections, ensuring compliance with industry standards, and implementing corrective actions. Proven ability to enhance product quality and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Quality Technician
Velocity Group
04.2024 - Current
- Conducted quality inspections to ensure compliance with industry standards and specifications.
- Utilized measurement tools to assess product dimensions and identify defects effectively.
- Documented inspection results and maintained accurate records for quality assurance audits.
- Collaborated with production teams to address quality issues and implement corrective actions.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Ensured traceability of all components through proper labeling, storage, and tracking methods, ultimately reducing misplaced items or mix-ups during production phases.
- Inspected manufactured parts by reviewing visually and assessing dimensions.
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Maintained quality documentation and records for conformance with relevant standards.
- Reported problems and concerns to management.
- Reviewed production processes and identified potential quality issues.
OKS Ameridial
OKS Ameridial
04.2021 - 01.2023
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Trained and mentored team members on best practices in customer interaction.
- Supervised daily operations to ensure exceptional customer service delivery.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
Operator
Encore Plastic Corp
11.2019 - 01.2021
- Operated machinery to ensure efficient production of plastic components.
- Monitored quality control processes to maintain product standards.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
Quality Assurance Call Monitoring
OKS Ameridial
05.2007 - 07.2019
- Led call center operations, ensuring adherence to quality standards and performance metrics.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Monitored call quality to ensure compliance with service standards and protocols.
- Analyzed call recordings to identify training needs and performance improvement opportunities.
- Provided detailed feedback to agents, enhancing customer interaction techniques and satisfaction levels.
- Led team meetings to discuss performance metrics, share best practices, and address challenges proactively.
- Continuously updated personal knowledge of internal policies, procedures, and systems to ensure accurate evaluations and effective coaching during feedback sessions.
- Maintained accurate records of monitored calls, ensuring data integrity for future reference and reporting purposes.
- Enhanced call center quality by monitoring and evaluating customer interactions for compliance with company policies and procedures.
- Reduced customer complaints through timely identification of recurring issues and coordinating with relevant departments for resolution.
- Identified trends in agent performance through consistent analysis of recorded calls, leading to targeted training interventions.
- Supported agent development by providing coaching and guidance on effective call handling techniques.
Education
No Degree - Business
Belmont College
BelmontSkills
- In-process inspection
- Testing procedures
- Quality training
- Visual inspection
- Final inspection
- Product testing
- Production logging
- Customer satisfaction
- Inspection techniques
- Quality reporting
- Product inspection
- Workplace safety
- Documentation skills
- ISO standards
Timeline
Quality Technician
Velocity Group
04.2024 - Current
OKS Ameridial
OKS Ameridial
04.2021 - 01.2023
Operator
Encore Plastic Corp
11.2019 - 01.2021
Quality Assurance Call Monitoring
OKS Ameridial
05.2007 - 07.2019
No Degree - Business
Belmont College