Sarah Harriger Magill

• Managed 60–80+ inbound customer interactions per shift, resolving booking issues and service inquiries with a 95%+ customer satisfaction score.
• Coordinated hundreds of Hilton hotel reservations weekly, maintaining 99% accuracy and ensuring positive guest experiences.
• Improved response and resolution times by 25% by streamlining complaint‑handling workflows and identifying process gaps.
• Identified and executed upselling opportunities, contributing to a 10–15% increase in revenue for targeted service campaigns.
• Delivered multi‑channel support (phone, email, chat), consistently maintaining AHT below team benchmarks and meeting KPI targets.
• Analyzed customer service trends and provided data‑driven recommendations that reduced repeat‑call volume by 12%.

Cox South – Springfield, MO | Jun 2016 – Dec 2016

• Documented 40–60+ patient histories, vitals, and clinical data daily with 100% accuracy, supporting efficient provider decision‑making.
• Assisted physicians during exams and minor procedures, ensuring proper room setup, instrument preparation, and patient comfort.
• Coordinated patient scheduling and follow‑ups, improving clinic flow and reducing wait times by 15%.
• Educated patients on treatment plans, medications, and preventive care, improving patient understanding and compliance.
• Maintained strict compliance with healthcare documentation standards, ensuring alignment with HIPAA and organizational policies.
• Supported patient intake and documentation using Cerner/Epic EHR, reducing data entry errors and improving record accuracy.
• Prepared patients for examinations by collecting medical histories and vital signs, contributing to a high‑efficiency clinical workflow.

• Performed patient intake for 30–50 patients per shift, collecting vitals and medical histories with 99% accuracy to support clinical decision‑making.
• Maintained and updated electronic health records (EHR) in Cerner/Epic, reducing documentation errors by 10% and improving record accessibility.
• Supported providers during clinical procedures, ensuring exam room readiness and improving patient throughput.
• Scheduled appointments and coordinated follow‑ups, contributing to a more efficient patient flow and improved appointment adherence.
• Participated in mobile clinic outreach programs, expanding patient access to care and supporting community health initiatives.
• Assisted with patient intake and documentation processes using EHR systems, improving workflow efficiency and reducing administrative delays.
• Prepared patients for examinations by gathering medical histories and vital signs, contributing to a high‑efficiency clinical workflow.