Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Harrington

Mountain City,TN

Summary

Dynamic professional with extensive experience at Watauga Opportunities, excelling in employee training and crisis intervention. Proven ability to enhance operational efficiency through strategic problem-solving and compliance with safety standards. Adept at fostering communication and achieving client goals, ensuring successful job placements and retention.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Leader

Watauga Opportunities
Boone, NC
11.2014 - Current
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
  • Assisted in training new employees on shift operations.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Upheld company standards and compliance requirements for operations.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Monitored employee performance to ensure compliance with company policies and procedures.

Job Coach

Watauga Opportunities
Boone, NC
11.2014 - 03.2020
  • Organized mock interviews for clients to practice their interviewing skills.
  • Provided crisis intervention as needed, ensuring clients' well-being and job retention.
  • Explained goals and expectations required of trainees.
  • Provided emotional support throughout the entire process of finding suitable employment.
  • Engaged individuals receiving support through coaching, feedback and skills development exercises.
  • Worked with individuals to complete application documents for relevant vocations.
  • Assisted participants in achieving highest level of independent functioning while receiving services.

Education

Associate of Arts - Medical Coding

American InterContinental University
Schaumburg, IL
05-2009

Skills

  • Employee training
  • Safety compliance
  • Operational procedures
  • Cash handling
  • Problem solving
  • Report writing
  • Crisis intervention
  • Goal setting
  • Communication skills

Certification

  • CPR and First Aid

Timeline

Shift Leader

Watauga Opportunities
11.2014 - Current

Job Coach

Watauga Opportunities
11.2014 - 03.2020

Associate of Arts - Medical Coding

American InterContinental University

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