Summary
Overview
Work History
Education
Skills
References
Timeline
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Sarah Harris

Ames,IA

Summary

Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Successful in coordinating and executing meetings, travel, and special events. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Versatile Human Resources Specialist offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with 3 years of comprehensive experience retaining employee relations. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

HR Generalist/Administrative Assistant

JW Home Improvement(Remote)
Gaithersburg, MD
02.2021 - Current
  • Maintained accurate records of personnel data in the HRIS system.
  • Compiled reports related to hiring, termination, promotions, absences, turnover rates.
  • Assisted with payroll processing by verifying timekeeping records.
  • Conducted employee onboarding process, orientations, and exit interviews.
  • Responded to inquiries from employees regarding benefits packages.
  • Managed recruitment processes, including job postings and interviews.
  • Reviewed job descriptions and updated them as needed according to changing business needs.
  • Drafted and implemented HR policies in accordance with applicable laws.
  • Maintained human resources records by processing applications and resumes.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Scheduled appointments, meetings and events for management staff.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Coordinated appointments, meetings and conferences.
  • Managed digital files, monitored spreadsheets and updated reports to coordinate project materials.

Customer Service Representative

Wells Fargo & Company
Des Moines, IA
06.2015 - 10.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Set up and activated customer accounts.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

Associate of Arts -

Iowa Central Community College
Fort Dodge, IA
05-2013

Skills

  • Talent Acquisition
  • Organizational Development
  • Onboarding and Orientation
  • Background Checks
  • Payroll Administration
  • Pre-Employment Screening
  • Recruiting
  • Training and Mentoring
  • Microsoft Office Suite
  • Recruitment Planning
  • Employee Onboarding
  • HR Policy/Procedure Development

References

References available upon request.

Timeline

HR Generalist/Administrative Assistant

JW Home Improvement(Remote)
02.2021 - Current

Customer Service Representative

Wells Fargo & Company
06.2015 - 10.2018

Associate of Arts -

Iowa Central Community College

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Sarah Harris