Sarah Harris
Rosemont,IL
Summary
Dynamic professional with a proven track record at Abt Electronics LLC, adept in purchasing expertise and fostering vendor relationships. Excelled in enhancing customer satisfaction and team productivity through effective communication and problem-solving abilities. Demonstrated success in merchandise planning and inventory management, contributing to significant brand growth and operational efficiency.
Overview
10
10
years of professional experience
Work History
Buyer
Abt Electronics LLC
Glenview, IL
05.2022 - Current
- Sole buyer for all jewelry, watches, accessories, and packaging for over 16 brands.
- Assist marketing team with new product ideas for promotion and keeping up with current trends in the watch industry to ensure adequate and timely visibility to our customers.
- Maintained complete documentation and records of all purchasing activities, checking consistently for low or missing product to maintain the display and keep up with customer needs.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Maintained a comprehensive database of vendor information, including contact details, pricing structures, price increases, and lead times.
- Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
- Developed and improved account relationships, increased annual sell-thru.
Sales Associate
Abt Electronics LLC
Glenview, IL
05.2021 - 05.2022
- Organized display cases to maintain store visual appeal, engage customers, and promote specific merchandise.
- Continued to improve watch and jewelry knowledge by attending regular training events and brand-provided online training initiatives.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Manager
Abt Electronics LLC
Glenview, IL
05.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Attended industry events and conventions to expain sales opportunities.
Cashier Supervisor
Abt Electronics LLC
Glenview, IL
11.2019 - 05.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Barista Supervisor
Starbucks
Niles, IL
07.2018 - 12.2019
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Addressed customer concerns promptly and professionally, resolving issues while maintaining high levels of satisfaction among patrons.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
- Provided comprehensive training on coffee preparation techniques, ensuring all staff were knowledgeable in delivering exceptional products.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Kitchen Manager
Chipotle
Norridge, IL
06.2017 - 07.2019
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
Merchandiser
Old Navy
Norridge, IL
11.2014 - 07.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
Education
Associates Degree - Science
Wilbur Wright College
Chicago, IL05.2022
Skills
- Multi-tasking strength
- Verbal and written communication
- Purchasing expertise
- Sales experience (3 years)
- Purchase Order Management
- Problem-solving abilities
- Team building
- Product Knowledge
- Professionalism
- Time management abilities
- Inventory Management
- Brand Awareness
- Order Fulfillment
- Vendor relationships
- Merchandise planning
Additional Information
Volunteer for Abt Electronics annual golf event for the For Autistic Kids Foundation (FAK) which provides support and continued research for children with Autism (volunteer for 3 years). My nephew has autism so this is a wonderful cause to donate my time to.
Timeline
Buyer
Abt Electronics LLC
05.2022 - Current
Sales Manager
Abt Electronics LLC
05.2022 - Current
Sales Associate
Abt Electronics LLC
05.2021 - 05.2022
Cashier Supervisor
Abt Electronics LLC
11.2019 - 05.2021
Barista Supervisor
Starbucks
07.2018 - 12.2019
Kitchen Manager
Chipotle
06.2017 - 07.2019
Merchandiser
Old Navy
11.2014 - 07.2018
Associates Degree - Science
Wilbur Wright College