Sarah Harris
NEW ORLEANS,LA
Summary
Dynamic General Manager with a proven track record at RaceTrac, excelling in team building and operational excellence. Spearheaded strategies that drove significant sales growth while enhancing employee satisfaction. Expert in P&L management and fostering strong customer relations, ensuring long-term organizational success through effective leadership and innovative training programs.
Overview
20
20
years of professional experience
Work History
General Manager
RaceTrac
01.2021 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
General Manager
Save A Lot
06.2015 - 02.2020
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Develope employees and management
Assistant Manager
Dollar General Market
04.2008 - 01.2012
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Associate to Shift Manager
Popeyes Chicken
02.2006 - 01.2008
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
No Degree - Business Administration And Management
Delgado Community College
New Orleans, LASkills
- Team building
- Goal setting
- Quality management
- Verbal and written communication
- Team training and development
- Labor cost controls
- Motivation
- Cost reductions
- Effective leader
- Time management
- Customer relations
- Inventory control
- P&L management
- Vendor negotiations
Timeline
General Manager
RaceTrac
01.2021 - Current
General Manager
Save A Lot
06.2015 - 02.2020
Assistant Manager
Dollar General Market
04.2008 - 01.2012
Associate to Shift Manager
Popeyes Chicken
02.2006 - 01.2008
No Degree - Business Administration And Management
Delgado Community College