Sarah Harrison
Kingsville,OH
Summary
Results-driven Operations Manager with expertise in customer service and inventory management. Proven ability to streamline processes, enhance customer experiences, and maintain operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Processor
Northeast Factory Direct
Cleveland, OH
2020 - Current
- I have worked a few positions for this company. I started in Customer service Late 2020 - was promoted to Operations Manager of our Cleveland location until the position was integrated into our Processing team.
- Processed customer orders accurately and efficiently for timely fulfillment.
- Reviewed order forms to prepare orders for processing.
- Communicated effectively with borrowers regarding changes or issues that arose during the processing period.
- Maintained inventory levels through regular stock checks and updates.
Barista Manager
Dunkin
Fairview Park, OH
2015 - 2020
- Trained new baristas on beverage preparation and customer service standards.
- Supervised daily operations and staff scheduling for coffee shop team.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Developed training materials to enhance staff knowledge of menu offerings.
- Monitored customer feedback to improve service quality and product offerings.
- Coordinated promotional events to increase store visibility and customer engagement.
Sandwich Maker
Subway
Cleveland, OH
2013 - 2015
- Prepared fresh sandwiches following Subway's recipes and quality standards.
- Followed food safety guidelines to prevent contamination and ensure quality.
- Maintained cleanliness and organization of food preparation areas and equipment.
- Engaged with customers, providing friendly service to enhance their experience.
Skills
- Order processing
- Inventory management
- Customer engagement
- Process improvement
- Order accuracy
- Order fulfillment
- Customer communication
- Microsoft Excel
- Staff training
- Documentation oversight
Timeline
Processor
Northeast Factory Direct
2020 - Current
Barista Manager
Dunkin
2015 - 2020
Sandwich Maker
Subway
2013 - 2015