SARAH HART
Union Bridge,MD
Summary
My work history has provided me with years of diversified experiences with increasing responsibility. I am found to be an adaptable individual who works well with others, a professional leader with exceptional experience in customer service, administrative, organizational and communication skills.
Overview
16
16
years of professional experience
Work History
Bartender Shift Manager
Floodzone Brewery
07.2021 - Current
- Collaborate with other employees to ensure outstanding customer service.
- Consistently provide prompt service, manage cash and payments.
- Manage difficult and inappropriate customers with grace and professionalism.
- Deliver excellent customer service, build, and maintain positive professional relationships.
Instructional Assistant
Thurmont Primary Elementary
08.2022 - 08.2024
- Developed engaging lesson plans aligned with curriculum standards to enhance student learning experiences.
- Assist in implementing behavior management strategies to support student development.
- Assist with classroom management by maintaining a positive learning environment and enforcing class rules.
- Provide individualized attention to students, assisting with assignments and facilitating understanding of subject material.
Flight Attendant
American Airlines
05.2014 - 06.2021
- Always ensured passenger safety and adherence of FAA regulations.
- As lead flight attendant inspire teamwork among the working crew, submit reports of any incidents or write ups from that specific flight.
- Timely conflict management.
- Ability to work with ultimate flexibility, little to no supervision and under stressful conditions.
Claims Manager/Administrative Assistant
Everstar Merchandise
11.2012 - 12.2019
- Oversaw claims from start to finish based on product damage, property damage and personal injury resulting from our merchandised product.
- Conducted hiring interviews, hired and trained new staff.
- Analyzed seasonal data for sales and product development along with creating presentations for future product sales.
- Proficiency in Microsoft word, Excel, Office, PowerPoint, QuickBooks, various social media advertising.
Licensed Practical Nurse
Heartfields Assisted Living
01.2010 - 07.2015
- Provided routine care for 53 residents and oversaw/directed 4 certified nursing assistants by giving direction, communicating goals, monitoring performance, and providing feedback.
- Communicated between residents, staff, doctors, and family members.
- Developed and implemented individual care plans for residents.
- Updated and maintained patient health care records.
Education
Licensed Practical Nurse License -
Hagerstown Community College
Bachelor’s Degree - Marine Biology, Environmental Science
Coastal Carolina University
Associates Degree - General Studies
Frederick Community College
Skills
- Critical analysis skills
- Effective conflict resolution
- Employee training
- Strategic development
- Interpersonal sensitivity
- Employee performance assessment
Timeline
Instructional Assistant
Thurmont Primary Elementary
08.2022 - 08.2024
Bartender Shift Manager
Floodzone Brewery
07.2021 - Current
Flight Attendant
American Airlines
05.2014 - 06.2021
Claims Manager/Administrative Assistant
Everstar Merchandise
11.2012 - 12.2019
Licensed Practical Nurse
Heartfields Assisted Living
01.2010 - 07.2015
Bachelor’s Degree - Marine Biology, Environmental Science
Coastal Carolina University
Associates Degree - General Studies
Frederick Community College
Licensed Practical Nurse License -
Hagerstown Community College