Sarah Hasbrouck
Stevens Point,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Shift Leader/Manager
Culver's
12.2020 - Current
- cross trained between kitchen and front
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Optimized labor costs by analyzing historical trends and adjusting staffing levels according to anticipated business volumes.
- Tracked receipts, employee hours, and inventory movements.
Cashier
Dollar Tree
06.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Maplefields RL Vallee
01.2020 - 05.2020
Cashier/Pharmacy Clerk
Kinney Drugs
10.2019 - 05.2020
- I work as a front end and pharmacy clerk Monday-Thursday and would like to work weekends.
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Confirmed customer information and insurance eligibility for prescriptions.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
Counter Staff
Doogan's Deli
04.2018 - 07.2019
- Assisted in inventory management for optimal product availability and minimized waste.
- Enhanced customer satisfaction by providing friendly and efficient service.
- Collaborated with team members to provide seamless service during rush hours.
- Monitored equipment maintenance needs and reported issues promptly for timely repairs or replacements.
Scare Actor
Six Flags, Inc.
09.2017 - 11.2017
Ambassador
Six Flags, Inc.
04.2017 - 09.2017
Scare Actor
Six Flags, Inc.
10.2016 - 11.2016
- It was only seasonal.
- Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
- Teamed on clean up of set and location at end of performance to prepare for next performance.
- Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
- Assisted with costume maintenance and repairs, preserving the professional appearance of characters on stage.
- Worked with various special effects, fog, strobes and loud sounds.
- Utilized improvisational techniques when interacting with guests, creating a unique experience for each visitor.
- Promoted safety for both actors and guests by adhering to all guidelines and protocols during performances.
- Contributed to marketing initiatives by participating in promotional photo shoots and videos showcasing the attraction''s highlights.
- Developed strong relationships with colleagues based on trust and respect, fostering a supportive work environment that enhanced collaboration efforts.
- Kept up-to-date on industry best practices regarding special effects makeup application, enhancing realism within performances while maintaining safety standards for performers'' skin health.
- Exceptional skills in voice acting, special body movements and facial expressions to elicit strong responses from audience.
- Adapted to various acting scenarios by mastering diverse roles, enhancing versatility as an actor.
Education
High school diploma -
Lamoille Uhsd #18
Hyde Park, VT06.2016
Skills
- Cash Handling (2 years)
- Retail Sales (3 years)
- Typing
- Food Service (2 years)
- Cashiering (3 years)
- Cleaning Experience
- Food Preparation (2 years)
- Cooking (2 years)
- Food Safety (2 years)
- Kitchen Experience (2 years)
- POS
- Microsoft Word
- Host/Hostess
- Busser
- Meal Preparation (2 years)
- Restaurant experience
- Serving
- Workplace Safety
- Team Management
- Employee Training
- Technical knowledge
- Punctual and Reliable
- Cash Handling
- Opening and closing procedures
- Training and mentoring
- Staff Training and Onboarding
- Staff Motivation
- Accurate money handling
- Hiring and Recruiting
- Delegating Work
- Quality Assurance
- Handling Customer Complaints
- Decision-Making
- Relationship Building
- Flexible Schedule
- Interpersonal Skills
- Conflict Resolution
- Active Listening
- Computer Skills
Assessments
Customer service, Proficient, 08/01/21, Identifying and resolving common customer issues.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shift Leader/Manager
Culver's
12.2020 - Current
Cashier
Dollar Tree
06.2020 - 03.2021
Cashier
Maplefields RL Vallee
01.2020 - 05.2020
Cashier/Pharmacy Clerk
Kinney Drugs
10.2019 - 05.2020
Counter Staff
Doogan's Deli
04.2018 - 07.2019
Scare Actor
Six Flags, Inc.
09.2017 - 11.2017
Ambassador
Six Flags, Inc.
04.2017 - 09.2017
Scare Actor
Six Flags, Inc.
10.2016 - 11.2016
High school diploma -
Lamoille Uhsd #18