Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Sarah Hatch

Idaho Falls,ID

Summary

Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.

Enthusiastic professional experienced in front-of-house operations. Flexes easily between different positions and serves customers with positive, upbeat style. Consistently follows food safety and alcohol service standards.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification

Work History

Residential Aide

Ashton Memorial/ Gustafson House
Idaho Falls, ID
08.2023 - Current
  • Participated in team meetings with other residential aides discussing resident care plans.
  • Provided emotional support and encouragement to residents facing physical or mental challenges.
  • Demonstrated knowledge of emergency protocols such as fire drills, evacuation plans, and ensured that they are followed correctly.
  • Administered medications according to established procedures and kept detailed records of medication administration.
  • Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
  • Encouraged participation in group activities designed to promote healthy lifestyles.
  • Intervened during conflicts between residents while maintaining a calm demeanor.
  • Prepared meals for residents according to dietary restrictions and preferences established by physician or nurse practitioner.
  • Developed positive relationships with residents by demonstrating respect for their needs and preferences.
  • Organized social events for residents such as movie nights, game nights.
  • Performed basic first aid when needed or requested.
  • Observed signs of potential health issues and reported them to supervisor immediately.
  • Transported residents to appointments or other destinations using wheelchair-accessible van or personal vehicle.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.

Front of House Staff Member

Chic-Fil-A
Idaho Falls, Idaho
10.2022 - 07.2023
  • Assisted with food preparation tasks as needed.
  • Provided exceptional customer service to ensure satisfaction.
  • Followed up with customers after their meal to ensure satisfaction.
  • Greeted customers and answered questions about menu items.
  • Replenished condiments and other dining supplies as needed throughout shift.
  • Adhered to company policies regarding dress code, break times.
  • Checked order accuracy before delivering to tables.
  • Monitored dining room activity to ensure all guests had a positive experience.
  • Demonstrated excellent communication skills while interacting with customers.
  • Handled cash register transactions for both dine-in and take-out orders.
  • Processed customer payments accurately and efficiently.
  • Ensured compliance with health and safety regulations in the restaurant.
  • Performed opening and closing duties as assigned by management staff.
  • Resolved customer complaints promptly and professionally.
  • Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
  • Assisted servers when necessary by refilling drinks or providing extra utensils.
  • Explained menu items, took orders and delivered food courses according to instruction.

Cashier

Walmart
Twin Falls, Idaho
05.2021 - 07.2022
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Followed company security procedures for handling large sums of money.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Resolved customer complaints professionally in accordance with company policy.

Education

Canyon Ridge High School
Twin Falls, Idaho

Skills

  • Customer service
  • Food safety
  • Cash handling
  • Menu knowledge
  • Conflict resolution
  • Team collaboration
  • Time management
  • Problem solving
  • Attention to detail
  • Active listening
  • Emotional support
  • Crisis intervention
  • Record keeping
  • Health compliance
  • Cultural awareness
  • Allergy awareness
  • Cleanliness
  • Order taking
  • Greeting guests
  • Language skills
  • Professional appearance
  • Memory retention
  • Personal hygiene
  • Money handling
  • Guest relations
  • Table management
  • Payment processing
  • Meal preparation

Certification

  • Basic First Aid and CPR Certification
  • Certified Medication Aid

Affiliations

  • Swim Team
  • Library Aid
  • Audition Choir
  • Animal Shelter volunteer

Timeline

Residential Aide

Ashton Memorial/ Gustafson House
08.2023 - Current

Front of House Staff Member

Chic-Fil-A
10.2022 - 07.2023

Cashier

Walmart
05.2021 - 07.2022

Canyon Ridge High School

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