Sarah Hauser
Fargo,ND
Summary
Skilled in database administration with relevant experience in ensuring data accuracy and security, as well as managing performance and improving processes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CAREER BREAK
STAY AT HOME PARENT
Fargo, ND
04.2012 - Current
- Supported multiple competing needs, schedules, and priorities.
- Efficiently accomplished goals through task prioritization and organization.
- Planned and executed various activities for the family efficiently.
- Effectively managed household expenses and budgets.
- Participated in volunteer activities at school.
- Developed effective and impactful connections with academic and healthcare professionals.
- Developed strong organizational and time management skills.
ONLINE RETAILER
Self Employed
Fargo, ND
10.2015 - 12.2021
- Created and managed e-commerce product listings.
- Successfully managed the uploading of visual content to online storefronts.
- Managed inventory of items for sale in the online store.
- Updated website content regularly with new information about products.
- Filled customer orders by packaging sold items and documentation for direct shipping.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Enhancing satisfaction through prompt resolution of customers' concerns and timely response to their questions.
- Handled customer complaints effectively, ensuring satisfaction through prompt resolution of issues regarding shipping or product quality.
SALESFORCE.COM SYSTEM ADMINISTRATOR
Elekta - Nucletron Corporation
Columbia, MD
05.2010 - 03.2012
- Organized and formatted data from previous CRM system for smooth transition
- Supported 70 Salesforce.com users across US and Canada for projects, enhancing cross-functional team communication.
- Took sole ownership of the creation, development, production, and maintenance of extensive training material.
- Facilitated the learning of current CRM policies and procedures for both new and existing users.
- Customized CRM system to meet company's evolving needs.
- Provided guidance on best practices related to system administration procedures.
- Maintained data accuracy, completeness, and integrity for both new and existing records.
- Consulted users to determine areas in need of improvement.
- Implemented the creation of diverse reports to aid mid-level and upper management.
- Increased system security and performance with proactive changes.
- Provided technical support to end-users by troubleshooting application errors.
- Consistently performed backups of crucial data and documents.
- Oversaw storage management, data migration, and backups.
ACT! CRM ADMINISTRATOR
Nucletron Corporation
Columbia, MD
04.2009 - 05.2010
- Configured, maintained, and optimized CRM software systems.
- Ensured data accuracy in the CRM database by running regular audits.
- Trained new users on how to use the features of the CRM software effectively.
- Provided technical support to users of the CRM system.
- Developed best practices for using customer relationship management systems.
- Reviewed and analyzed data from multiple sources to ensure accuracy and completeness.
- Created custom reports from CRM data as requested by senior staff members.
- Analyzed user feedback and used it to improve the effectiveness of the CRM system.
- Coordinated with IT staff to troubleshoot issues related to the CRM system.
- Implemented security protocols for access control, authentication, and authorization within the CRM environment.
- Execute market research functions and incorporate data into ACT! CRM.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents to provide comprehensive systems management and support.
BUSINESS DEVELOPMENT ASSOCIATE
Cetero Research
Fargo, ND
09.2007 - 01.2009
- Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
- Conducted training sessions for end users on the usage of Salesforce application features.
- Developed and implemented security initiatives to protect important company data.
- Detected and resolved data quality issues and discrepancies for integrity and quality control.
- Supported the implementation of best practices related to the use of Salesforce CRM features.
- Utilized CRM software to import data from Excel sheets into Salesforce.
- Provided technical support to internal users on Salesforce issues or questions.
- Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports, and dashboards.
- Coordinated communication between different departments regarding any updates or changes in the system architecture.
Documentation Specialist II, Bioanalytical Laboratory
Cetero Research
Fargo, ND
03.2007 - 09.2007
- Researched, analyzed, and monitored all data and documentation for assigned bioanalytical projects.
- Ensured compliance of Standard Operating Procedures and data integrity.
- Assure accurate verification of drug inventory and maintained detailed documentation.
- Managed study timelines and data flow requirements.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Consulted with analytical teams regarding correction procedures of erroneous data
- Evaluated data listing generated from laboratory instruments such as Sciex API 3000 & 5000 (LC-MS/MS), Micromass (LC-MS/MS), and High Performance Liquid Chromatography (HPLC).
- Collaborated with Quality Assurance department to review and correct data before FDA submission.
Education
Certified Associate -
Salesforce.com
Salesforce.com Trailhead Academy02.2024
Ranger Status -
Salesforce.com Trailhead Academy
trueBachelor of Science - Business Administration
Minnesota State University Moorhead (MSUM)
Moorhead, MNSkills
- Data Quality Assurance
- Data Migration Experience
- Efficient Project Coordination
- Streamlining Processes
- Training Facilitation
- Prioritized Task Management
- Meticulous Quality Assurance
- Effective Multitasking
- Analytical Problem-Solving
- Problem-Solving Skills
Accomplishments
TS/SCI Clearance (Top Secret/Sensitive Compartmented Information), United States Government, 04/01/09
Certification
- Salesforce.com Certified Associate
References
References available upon request.
Timeline
ONLINE RETAILER
Self Employed
10.2015 - 12.2021
CAREER BREAK
STAY AT HOME PARENT
04.2012 - Current
SALESFORCE.COM SYSTEM ADMINISTRATOR
Elekta - Nucletron Corporation
05.2010 - 03.2012
ACT! CRM ADMINISTRATOR
Nucletron Corporation
04.2009 - 05.2010
BUSINESS DEVELOPMENT ASSOCIATE
Cetero Research
09.2007 - 01.2009
Documentation Specialist II, Bioanalytical Laboratory
Cetero Research
03.2007 - 09.2007
Certified Associate -
Salesforce.com
Ranger Status -
Salesforce.com Trailhead Academy
Bachelor of Science - Business Administration
Minnesota State University Moorhead (MSUM)
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