S. Summer Havens
Green River,WY
Summary
Proven excellence at meeting and exceeding company goals, including expediting processing times, improving customer service and sales, and retraining teams to meet expected standards. Impacted companies through client and sales growth, leading to increase in company standing for individual departments and locations, including growth of over $250k in under one year. Greatest strength is enjoying challenges and opportunities to show how I can help my team succeed.
Overview
9
9
years of professional experience
Work History
CERTIFIED NURSING ASSISTANT
Castle Rock, Cowboy Cares, Best Home Health
Green River, WY
09.2015 - Current
- Deliver compassionate care to patients suffering from acute conditions and injuries
- Coordinate with RNs to supervise, train, and mentor all new CNAs on safety protocols and patient-healthcare standards
- Provide consistent and clear communication to RNs
- Began as office assistant to RN Supervisor: organized, filed, and uploaded sensitive patient documents, including an 18-month backlog
- Managed supervisor's calendar and resolved administrative problems
- Promoted to CNA after completing state certification program, at supervisor's suggestion.
SYSTEMS & SUPPORT SPECIALIST
01.2023 - 01.2024
- Partnered with national staffing offices, IT, and management to ensure systems stayed online
- Expeditiously resolved application process issues for new associates to make the hiring process easy and accurate
- Processed and cleared four month back log of new and reactivated business accounts
- Teamed up with IT department to identify and resolve system glitches
- Led and participated in weekly department and national corporate meetings
- Left company due to lay offs.
BANK TELLER
01.2019 - 01.2023
- Aided clients in identifying banking needs, recommending financial solutions, and pairing them with ideal products to help them reach their financial goals
- Managed customer requests quickly and efficiently, including detail-oriented transactions
- Researched and worked to resolve banking errors.
Education
Associate of Science - Business Management
Western Wyoming Community College
Rock Springs, WYSkills
- Word
- Excel
- Outlook
- Comp TIA A certified
- Data Entry
- Data Management
- Technical Support
- Information Security
- Management and Training
Timeline
SYSTEMS & SUPPORT SPECIALIST
01.2023 - 01.2024
BANK TELLER
01.2019 - 01.2023
CERTIFIED NURSING ASSISTANT
Castle Rock, Cowboy Cares, Best Home Health
09.2015 - Current
Associate of Science - Business Management
Western Wyoming Community College
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