Sarah Hawthorne
Mesa,AZ
Summary
Effective professional with strengths in leadership and conflict-resolution excels in making customers feel heard. Quickly builds rapport with customers and makes sincere effort to understand and address concerns quickly. Collaborative approach to problem-solving results in increased customer and employee satisfaction.
Overview
19
19
years of professional experience
Work History
Customer Service Representative Team Lead
Pure Water Systems
Reno, NV
06.2021 - 05.2023
- Processed orders, forms, applications, and requests.
- Suggested additional products or services that may benefit the customer's needs.
- Provided feedback from customers to management regarding service failures or customer concerns.
- Built sustainable relationships with customers through open communication.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Followed up on customer inquiries not immediately resolved.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
Bartender/Server
Logans Roadhouse Grill
Mesa, AZ
04.2014 - 03.2019
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Worked with POS systems to place orders, manage bills, and handle complimentary items.
- Managed and retained member relationships by assisting customers with food and beverage orders
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Cashier
Sam's Club
Chandler , AZ
09.2008 - 01.2010
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Frederick's of Hollywood
Customer Service Phone Representative
Phoenix, AZ
03.2004 - 03.2006
- Addressed customer account discrepancies.
- Attended telephone skills and program information training sessions to boost aptitude.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Help large volume of customers everyday with positive attitude and focus on customer satisfaction.
- Detailed payment options and explained price, receipt, and billing details to customers.
- Met customer call guidelines for service levels, handle time, and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Answered phone with friendly greeting to create a positive inbound calling experience.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Chandler High School
Chandler, AZ06-2006
Some College (No Degree) -
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Issue Resolution
- Data Entry
- Food safety understanding
- POS Systems
- Cash Handling
- Customer Service
- Product Knowledge
- Escalation management
- Computer Skills
- Technical Support
- Sales expertise
- Order Fulfillment
- Handling Customer Complaints
- Call Center Operations
Timeline
Customer Service Representative Team Lead
Pure Water Systems
06.2021 - 05.2023
Bartender/Server
Logans Roadhouse Grill
04.2014 - 03.2019
Cashier
Sam's Club
09.2008 - 01.2010
Frederick's of Hollywood
Customer Service Phone Representative
03.2004 - 03.2006
High School Diploma -
Chandler High School
Some College (No Degree) -
Maricopa Community Colleges - Rio Salado Community College
Similar Profiles
Sandra BobbermienSandra Bobbermien
Product Training and Customer Experience Specialist at Pure Water Systems AustraliaProduct Training and Customer Experience Specialist at Pure Water Systems Australia
James MoralesJames Morales
Sales Agent at Aquario Pure Water LLCSales Agent at Aquario Pure Water LLC
Nicholas KuenningNicholas Kuenning
Sales Representative/Delivery Driver at Ideal Pure WaterSales Representative/Delivery Driver at Ideal Pure Water