Sarah Hayden
Bean Station,TN
Summary
Hospitality has been a lifelong journey. I have a passion for food, wine and providing professional and friendly service. I am a fun and low maintenance person to work with. My talent, attention to detail and sense of humor will be an asset to your restaurant.
Overview
29
29
years of professional experience
Work History
Manager
Camas Organic Market and Bakery
Hot Springs, Montana
05.2019 - 09.2022
- Took restaurant from losing heavily to being profitable in one year, during pandemic, increased sales by 60%
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- In charge of costing, menu creation, managing staff, re-designing restaurant for better function, rebranding concept
- designed drink program, lunch program and pastry program.
- Accomplished multiple tasks within established timeframes.
Manager
MT Vine
Hot Springs, Montana
01.2021 - 08.2022
- Upscale pop up project
- Special monthly dinners
- High end brunch every Sunday
- created menu, hired and trained staff and built systems for this restaurant
- Within six months, became a destination that people drive to experience, some from as far as two states over, as well as Canada
- I worked here simultaneously with my job at Camas Market.
- Set clear expectations and created positive working environment for employees.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
Restaurant Manager
Rosario Mansion Restaurant
Eastsound, WA
03.2017 - 04.2019
- In charge of inventory, the wine program, developing craft cocktails, hiring for every F&B venue, payroll, private dining, managing the lounge and the restaurant for all programs.
- Created Captain's List for farm to table restaurant
- Carefully interviewed, selected, trained and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Lead Server/Trainer
El Gaucho Steakhouse
Bellevue, Washington
11.2008 - 03.2017
- Part of opening team of this iconic local steakhouse
- As dinner server, I was accomplished at table side service, including table side steak tartare, Caesar salad, carving and flambé desserts.
- Required to have high level of wine knowledge.
- Lead server on private dining as well, both set menu and full menu functions.
- I also performed as fill in Captain on occasion.
Lead Server/Trainer
Steelhead Diner
Seattle, Washington
07.2007 - 10.2008
- Lead Server and trainer in this high volume, nationally recognized restaurant
- Our award winning Northwest only wine list greatly expanded my knowledge of local wines
- Maintained strong base of loyal regulars, many of whom I've waited on for years.
Lead Server/Trainer
Oceanaire Seafood Room
Seattle, Washington
01.2002 - 07.2007
- Dinner server in this highly acclaimed four star fine dining restaurant with Chef Kevin Davis
- I was a member of the original opening team
- My duties include; giving an over the top experience to every guest that walks through the door, whether mine or someone else’s
- Tableside fish filleting and presentation
- Tableside flambe
- Ongoing food, beverage and wine knowledge
- Maintaining restaurant cleanliness, smooth service and camaraderie with others
- Onboarding and training new servers
- I was an often requested server with a strong record and rapport with guests, managers and co-workers.
Assistant General Manager and Event Coordinator
Belltown Billiards
Seattle, Washington
09.1996 - 02.1997
- Manager and event coordinator in lively downtown restaurant and club
- Responsibilities included; supervising servers and bartenders, organizing large parties and events, trouble-shooting computer system
- Created systems for training and special events that could be followed in event of my absence
Supervisor/Cocktail Server
Palomino Euro Bistro
Seattle, WA
09.1993 - 11.1999
- Managed lunch café-bar, in charge of supervising and training 15 employees
- Cocktail Server in this high volume bar at night
- Also did weekend bookkeeping, schedules, hiring for my program and was a night bar supervisor
- Anticipated guest needs and provided proactive service.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Received Crewmember of the Quarter, had consistent 100% service reviews and shopper reports
- Excellent rapport with guests on a first name basis
- I left for three years, then returned to Palomino in 1999 as a cocktail server.
Education
High School Diploma -
06.1990
Advanced placement courses in physics, calculus and English. Graphic arts and radio broadcasting.
Extracurricular activities included track, cross-country running, drama and summer volunteer work at the Wing Luke Asian museum as a docent, children’s tour guide and proofreader for marketing literature.
Skills
- Guest relations
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Issue and Conflict Resolution
- Food and Beverage Management
- Private dining and catering events
- Food and wine knowledge and quality control
Timeline
Manager - MT Vine
01.2021 - 08.2022
Manager - Camas Organic Market and Bakery
05.2019 - 09.2022
Restaurant Manager - Rosario Mansion Restaurant
03.2017 - 04.2019
Lead Server/Trainer - El Gaucho Steakhouse
11.2008 - 03.2017
Lead Server/Trainer - Steelhead Diner
07.2007 - 10.2008
Lead Server/Trainer - Oceanaire Seafood Room
01.2002 - 07.2007
Assistant General Manager and Event Coordinator - Belltown Billiards
09.1996 - 02.1997
Supervisor/Cocktail Server - Palomino Euro Bistro
09.1993 - 11.1999
Cleveland High School Stem - High School Diploma,