Sarah Hayward
Surgical Technologist
Vero Beach,FL
Summary
At Cleveland Clinic Indian River Hospital, I excelled as a Certified Surgical Technologist and Patient Access Representative, demonstrating expertise in surgical equipment operation and exceptional professionalism. My proactive approach led to improved surgery turnover times and enhanced patient care coordination, showcasing my adaptability and commitment to excellence in healthcare.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Surgical Technologist
Cleveland Clinic Indian River Hospital
02.2024 - Current
- Coordinated with nursing staff to ensure smooth patient flow through surgical process.
- Provided support for surgical team by holding retractors and suctioning fluids.
- Ensured sterile environment by preparing and maintaining surgical instruments.
- Cleaned surgical area and disposed of biohazard waste to maintain safety standards.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
- Expedited surgery room turnover times by swiftly preparing operating rooms for subsequent surgeries, maximizing efficiency within the department.
- Assisted surgeons in complex procedures, ensuring efficient completion and minimized complications.
- Ensured proper handling of specimens during surgeries, aiding in accurate diagnostic results for patients.
- Mentored junior staff members on proper techniques and best practices within the field of surgical technology, promoting professional growth among peers.
- Performed accurate instrument counts, preventing potential surgical complications due to retained items.
- Collaborated closely with interdisciplinary teams for optimal patient care throughout the entire perioperative process.
- Supported colleagues by serving as a resource on surgical technology best practices, fostering a collaborative work environment.
- Expanded knowledge of surgical procedures through continuous professional development, staying current with industry advancements.
Patient Access Representative
Cleveland Clinic Indian River Hospital
12.2021 - 02.2024
- Utilized insurance verification tools to confirm patient eligibility and coverage, reducing claim rejections.
- Verified patient demographics and updated records to maintain accurate and current information.
- Operated scheduling software to coordinate patient appointments, optimizing clinic workflow and minimizing wait times.
- Resolved patient inquiries regarding insurance and billing, providing clear and concise information.
- Handled confidential patient information with discretion, adhering to privacy regulations and policies.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients' needs.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Education
No Degree - Surgical Technology
Southeastern College- West Palm Beach
West Palm Beach, FL03-2024
Skills
- Pre- and post-surgical counts
- Safe sharps disposal
- Surgical equipment operation
- Professionalism and ethics
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Surgery Technologist (CST) - National Board of Surgical Technology and Surgical Assisting (NBSTSA).
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Career advancementPaid time offPaid sick leave401k matchTimeline
Certified Surgical Technologist
Cleveland Clinic Indian River Hospital
02.2024 - Current
Patient Access Representative
Cleveland Clinic Indian River Hospital
12.2021 - 02.2024
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Surgery Technologist (CST) - National Board of Surgical Technology and Surgical Assisting (NBSTSA).
No Degree - Surgical Technology
Southeastern College- West Palm Beach
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