Sarah Hedrick
Mount Prospect,IL
Summary
Training Manager motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance.
Successfully have built a full team within my current location. At the moment I have 1 Co Manager, 6 certified crew leads and 7 certified ACE's.
Sales continue to increase.
Food and Paper is always within budget
Overview
20
20
years of professional experience
Work History
Training Manager
Little Caesars Pizza
06.2023 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
General Manager
Little Caesars, Company Operations
03.2016 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Co- Manager
Little Caesars, Company Operations
12.2013 - Current
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Controlled costs to keep business operating within budget and increase profits.
- Broke sales records twice
Manager
Browns Chicken
01.2004 - 01.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
No Degree -
Lane Tech High School
Chicago High School Diploma -
Penn Foster Home Schooling Program
Scranton, PA09.2004
Skills
- Adaptive Learning
- New Employee Training
- Coaching and Mentoring
- Team direction
- Supply Control
- Leadership training
- Employee Coaching
- Relationship Building
- Management Team Development
- New Hire Training
- Staff Leadership
Timeline
Training Manager
Little Caesars Pizza
06.2023 - Current
General Manager
Little Caesars, Company Operations
03.2016 - Current
Co- Manager
Little Caesars, Company Operations
12.2013 - Current
Manager
Browns Chicken
01.2004 - 01.2013
No Degree -
Lane Tech High School
High School Diploma -
Penn Foster Home Schooling Program
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