Sarah Heh
Alexandria,VA
Summary
Well-rounded and compassionate Special Education Teacher skilled at addressing each student's unique needs and creating effective lesson plans to accommodate special circumstances. Provides appropriate and individualized instruction to build foundations for lifelong learning. Develops, implements and acts as teacher of record of Individualized Education Plans for students with disabilities.
Overview
14
14
years of professional experience
Work History
Multiple Disabilities Teacher
Cherry Run Elementary School
Burke, VA
08.2023 - Current
- Provided direct instruction to students with multiple disabilities in the areas of academics, communication, motor skills, socialization, self-care skills, adaptive behaviors, and leisure activities.
- Collaborated with general education teachers to include students in classroom activities.
- Supported diverse student populations through equitable instructional design and programming.
- Assisted in developing and implementing behavior intervention plans for students with multiple disabilities.
- Assisted in designing classroom spaces appropriate for meeting the needs of all students including those who have physical or sensory impairments.
- Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
- Cultivated classroom environment focused on inclusion and growth, fostering both social and academic development.
3rd Grade Special Education Teacher
Cherry Run Elementary School
Burke, VA
09.2022 - 06.2023
- Identified learning needs of students with disabilities and implemented appropriate interventions.
- Implemented behavior management systems that promote positive behaviors.
- Created classroom environment conducive to learning and appropriate to student maturity
- Created and implemented compliant IEPs, progress reports and state-specific special education documentation.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
Cheese Team Leader
Wegmans Supermarket
Alexandria, VA
05.2021 - 09.2022
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- Implemented new working processes to deliver multiple improvements
- Molded team and embraced change to adapt within dynamic market.
Front End Team Leader
Wegmans Supermarket
Alexandria, VA
04.2020 - 05.2021
- Offered advice and assistance to customers, paying attention to special needs or wants
- Oversaw the implementation of the Alexandria Wegmans' first 'Cart to Curb' program, with a focus on employee performance, correcting problems and increasing efficiency to maintain productivity targets
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Trained team members in successful strategies to meet operational and sales targets
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Promoted to position of team leader after less than 16 months for exceptional organizational skills, work ethic, and efficiency.
Knowledge Based Service Team Leader
Wegmans Supermarket
Alexandria, VA
09.2019 - 04.2020
- Oversaw a team of 10-15 individuals, coaching them on successful selling techniques with a focus on food and human safety.
Customer Service Associate
Wegmans Supermarket
Rochester, NY
12.2009 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Trained in multiple departments, including Front End, Pricing, Bakery, Home and Entertainment, and Grocery.
Psychology/ Statistics Tutor
SUNY Brockport
Brockport, NY
08.2014 - 05.2016
- Instructed secondary students in face-to-face setting and via remote learning platforms
- Maintained confidentiality regarding grades and personal information in keeping with ethics code
- Created and maintained warm and welcoming tutoring environment conducive to learning
- Engaged actively with students to build confidence in subject matter and help improve study methods
- Provided subject-specific tutorial support to students both one-on-one and in group sessions
- Personalized lessons to meet individual needs of each student.
Student Resident Assistant
SUNY Brockport
Brockport, NY
08.2013 - 12.2015
- Encouraged community atmosphere by implementing educational and social programs
- Attended, participated and contributed to weekly staff meetings addressing resident needs
- Led by example through mature behavior consistent with university regulations and rules
- Counseled peers on career, academic and personal concerns
- Responded to room transfers, incident reports and maintenance requests
- Mentored and supervised groups of residents on on-site and off-site environments.
Education
Master of Arts - Special Education
George Mason University
Fairfax, VA06-2025
Master of Arts - Forensic Psychology
Argosy University
03.2019
Bachelor of Science - Psychology
SUNY College
05.2016
Skills
- Work Planning and Prioritization
- Data Collection and Analysis
- Verbal and Written Communication
- Teamwork and Collaboration
- De-Escalation Techniques
- Crisis Prevention and Intervention
- Individual Education Plans IEPs
- Excellent Classroom Management
- Group and Individual Instruction
Professional Development
Trained in Brigance, Orton-Gillingham, Early Numeracy, Connecting Math Concepts, V-Math, Early Literacy Skill Builder, Reading Mastery, Corrective Reading and Decoding, and Professional Crisis Management.
References
References available upon request.
Timeline
Multiple Disabilities Teacher
Cherry Run Elementary School
08.2023 - Current
3rd Grade Special Education Teacher
Cherry Run Elementary School
09.2022 - 06.2023
Cheese Team Leader
Wegmans Supermarket
05.2021 - 09.2022
Front End Team Leader
Wegmans Supermarket
04.2020 - 05.2021
Knowledge Based Service Team Leader
Wegmans Supermarket
09.2019 - 04.2020
Psychology/ Statistics Tutor
SUNY Brockport
08.2014 - 05.2016
Student Resident Assistant
SUNY Brockport
08.2013 - 12.2015
Customer Service Associate
Wegmans Supermarket
12.2009 - 09.2019
Master of Arts - Special Education
George Mason University
Master of Arts - Forensic Psychology
Argosy University
Bachelor of Science - Psychology
SUNY College
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