Sarah Heidelberg
Kansas City,KS
Summary
Hardworking and passionate job seeker with strong written and verbal skills eager to secure entry-level Office Assistant position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
3
3
Certification
Work History
Financial Aid Advisor Assistant
Johnson County Community
Overland Park, MS
11.2021 - Current
- Worked closely with staff to train on practices, applicable standards, policies and regulatory guidelines to prepare for work.
- Promoted positive team environment by associating with and supporting group efforts through team meetings and/or events.
- Provided timely and efficient information for students as requested using online Banner 9 software on JCCC website.
- Identified issues, analyzed information and provided solutions to problems.
- Increased effective oral communication and customer relations skills daily
Brand Associate
Old Navy, Gap
Merriam, KS
08.2021 - 11.2021
- Processed cashier transactions quickly and accurately, driving brand loyalty programs by 2-4 daily.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Worked with loss prevention in monitoring shopper behavior.
- Picked quality and accurate items for 3-4 daily customer orders when working BOPIS Station.
- Conducted consumer surveys and analyzed purchasing trends
Full-time Substitute Teacher
ESS
Laurel, MS
10.2019 - 08.2021
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
Front Desk Support Clerk
Friends Of Children Of Mississippi
Laurel, MS
08.2017 - 10.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered 10-20 calls daily on multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Instructed children in health and personal habits, such as eating, resting and toileting.
Education
Master of Science - Library And Information Science
University of Southern Mississippi
Hattiesburg, MS12.2010
Bachelor of Arts - English Language And Literature
University of Southern Mississippi
Hattiesburg, MS08.2005
Applied Music Minor, Violin - Applied Music Studies
University of Southern Mississippi
Hattiesburg, MS08.2005
Skills
- Typing Proficiency
- Customer focus and Orientation
- Learning Agility
- Written Communication
- Social Media
- Banner
Certification
- Licensed in Mississippi, K-12 Library Media[2024]
- Licensed in Mississippi, 7-12 English/Language Arts [2024]
- Endorsed in Mississippi, K-12 Instrumental Music [2024]
- Learning Metadata for Publishing, LinkedIn Learning- March 08, 2022
- Introduction to Web Design and Development, Linked In Learning- September 2021
Timeline
Financial Aid Advisor Assistant
Johnson County Community
11.2021 - Current
Brand Associate
Old Navy, Gap
08.2021 - 11.2021
Full-time Substitute Teacher
ESS
10.2019 - 08.2021
Front Desk Support Clerk
Friends Of Children Of Mississippi
08.2017 - 10.2019
Master of Science - Library And Information Science
University of Southern Mississippi
Bachelor of Arts - English Language And Literature
University of Southern Mississippi
Applied Music Minor, Violin - Applied Music Studies
University of Southern Mississippi
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