Summary
Overview
Work History
Education
Skills
Timeline
Generic

SARAH HEINE

Merrimack,NH

Summary

Dedicated professional with years of experience in coordinating and managing complex events to ensure successful outcomes. Strong organizational skills, superior attention to detail, and the ability to multitask and manage competing priorities. Proven ability to work with diverse groups and coordinate multiple teams to create successful events that exceed expectations.

Professional with strong background in managing operations and leading teams to success. Demonstrates expertise in strategic planning, team leadership, and operational efficiency. Known for fostering collaborative environment and adapting to dynamic needs. Skilled in resource management, conflict resolution, and delivering measurable results.

Overview

5
5
years of professional experience

Work History

Experience Center Manager and Inside Sales

Soake Pools
02.2025 - Current
  • Establish and track KPIs regarding Experience Center usage including visitor statistics,
    travel details, sales metrics/close rate based on visit, etc.
  • Build and maintain exceptional working relationships with partners including those who
    support our business, outfit the outdoor showroom, provide equipment,
    etc.
  • Work closely with Territory Managers and technical support team to design and lead
    comprehensive individualized client and partner visits to the Soake Pools Experience
    Center. Ensure Soake Pools team is well-versed on each visit.
  • Close sales by drafting individualized sales agreements on site and procuring
    signatures.
  • Resolved any issues or complaints that arose throughout the days.

Wedding & Event Coordinator

Lake Shore Village Resort
12.2022 - 02.2025
  • Met with clients to discuss their wedding vision and preferences
  • Create and maintain detailed timelines and checklists to ensure all tasks are completed on time
  • Coordinate and oversee all wedding day activities, including setup, vendor arrivals, ceremony, reception, and teardown
  • Ensure that all vendors are aware of their responsibilities and timelines
  • Communicate with the wedding party and family members to ensure they are informed and comfortable with the plan
  • Handle any unexpected issues or emergencies that may arise during the planning process or on the wedding day

Bridal Coordinator / Assistant Manager

Luxe Salon and Spa
06.2020 - 12.2022
  • Responded to inquiries and created contracts based off of clients needs and expectations for their wedding day.
  • Created schedules based off of clients needs and worked closely with wedding venue coordinator to ensure that the day ran smoothly and on time.
  • Created a positive bridal experience for brides throughout the entire planning process.
  • Communicated with vendors to ensure that all were on the same page about the day of.

Education

Associate in Arts (A.A.) - Hospitality and Tourism Management Candidate

NHTI
Concord, NH
08-2025

High School Diploma - undefined

Concord High School
Concord, NH
06.2017

Skills

  • Vendor Relations
  • Operations management
  • Team leadership
  • Client Needs Assessment
  • Customer Service and Assistance
  • Schedule Creation
  • Consultative Sales Approach
  • Client Requirements
  • Retail Sales Customer Service
  • Event Planning and Logistics
  • Facility management
  • Business management

Timeline

Experience Center Manager and Inside Sales

Soake Pools
02.2025 - Current

Wedding & Event Coordinator

Lake Shore Village Resort
12.2022 - 02.2025

Bridal Coordinator / Assistant Manager

Luxe Salon and Spa
06.2020 - 12.2022

High School Diploma - undefined

Concord High School

Associate in Arts (A.A.) - Hospitality and Tourism Management Candidate

NHTI

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