Summary
Overview
Work History
Education
Skills
Timeline
Professional Skills
Generic

Sarah Heine

Manchester,NH

Summary

Dedicated professional with years of experience in coordinating and managing complex events to ensure successful outcomes. Strong organizational skills, superior attention to detail, and the ability to multitask and manage competing priorities. Professional with strong background in managing operations and leading teams to success. Demonstrates expertise in strategic planning, team leadership, and operational efficiency. Known for fostering collaborative environment and adapting to dynamic needs. Skilled in resource management, conflict resolution, and delivering measurable results.

Overview

3
3
years of professional experience

Work History

Experience Center Manager and Inside Sales

Soake Pools
03.2025 - Current
  • Work closely with Territory Managers and technical support team to design and lead comprehensive individualized client and partner visits to the Soake Pools Experience Center and ensure the Soake Pools team is well-versed on each visit.
  • Close sales by drafting individualized sales agreements on site and procuring signatures.
  • Establish and track KPIs regarding Experience Center usage including visitor statistics, travel details, sales metrics/close rate based on visit, etc.

Wedding & Event Coordinator

Lake Shore Village Resort
12.2022 - 03.2025

• Create and maintain detailed timelines and checklists to ensure all tasks are completed on time

• Coordinate and oversee all wedding day activities, including setup, vendor arrivals, ceremony, reception, and teardown

• Communicate with the wedding party and family members to ensure they are informed and comfortable with the plan

• Handle any unexpected issues or emergencies that may arise during the planning process or on the wedding day

Education

Associate of Science - Hospitality And Tourism Management

New Hampshire Technical Institute
Concord, NH
08-2025

High School Diploma -

Concord High School
Concord, NH
06-2017

Skills

  • Customer service
  • Multi-line phone systems
  • Problem-solving skills
  • Exceptional time management skills
  • Upselling techniques
  • Money handling abilities
  • Correspondence management
  • Supply stocking

Timeline

Experience Center Manager and Inside Sales

Soake Pools
03.2025 - Current

Wedding & Event Coordinator

Lake Shore Village Resort
12.2022 - 03.2025

Associate of Science - Hospitality And Tourism Management

New Hampshire Technical Institute

High School Diploma -

Concord High School

Professional Skills

Hospitality:

  • Strong customer service and guest relations, ensuring a welcoming and memorable experience.
  • Cultural awareness and adaptability when working with diverse clients.
  • Conflict resolution and problem-solving in high-pressure situations.
  • Time management and multitasking in fast-paced environments.

Event Management:

  • Strategic planning and coordination of events from concept to execution.
  • Vendor negotiation and relationship management.
  • Budget management and cost optimization.
  • Crisis management and quick decision-making during live events.
  • Creative design and theming to enhance client vision.

Event Sales:

  • Prospecting, lead generation, and closing sales for events.
  • Building and maintaining strong client relationships.
  • Skilled in creating persuasive proposals and presentations.
  • Knowledge of sales metrics, forecasting, and reporting.

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