Sarah Heitz
Lenoir,NC
Summary
I successfully manage multiple businesses and projects simultaneously.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Site Manager
Holiday Beech Villas
10.2024 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated maintenance schedules, optimizing property upkeep and guest satisfaction.
- Mentored staff, fostering professional development and enhancing service delivery.
- Implemented process improvements to increase efficiency in villa management operations.
- Developed training materials for new hires, promoting consistency in service protocols.
- Managed vendor relationships, negotiating contracts to secure favorable terms and services.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Assumed responsibility for personnel deployed to work site.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Maintained records and logs of work performed and materials and equipment used.
- Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Monitored, coached, and supervised team of Number employees in year.
- Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
- Improved client satisfaction with timely project completion through effective communication and coordination among team members.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
- Enhanced project efficiency by implementing streamlined processes and procedures for site management tasks.
- Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives.
- Ensured compliance with local regulations, obtaining necessary permits and coordinating inspections throughout the construction process.
- Managed change orders effectively, minimizing disruptions to project timelines and ensuring client satisfaction through prompt resolution of issues.
- Oversaw budget management, consistently delivering projects within allocated financial resources.
- Inspected cleanliness of common areas and offices.
- Managed site logistics to minimize disruptions and maintain clean and safe work environment.
- Conducted thorough risk assessments for each project phase, implementing mitigation strategies to avoid potential delays.
- Coordinated construction activities for timely project completion, managing schedules and resources effectively.
- Achieved project milestones ahead of schedule, through meticulous planning and proactive issue resolution.
- Streamlined project reporting mechanisms, providing stakeholders with timely and accurate updates.
- Developed and executed robust quality control procedures, elevating standard of workmanship.
- Fostered culture of continuous improvement by implementing feedback mechanisms from staff and stakeholders.
Owner/CFO
Quality First NC LLC
01.2022 - Current
- Directed property management operations to optimize tenant satisfaction and retention
- Implemented strategic marketing initiatives to increase property visibility and occupancy rates
- Cultivated strong relationships with vendors and contractors to ensure quality maintenance services
- Analyzed market trends to inform pricing strategies and investment opportunities
- Mentored and trained staff on best practices in customer service and property management
- Developed standard operating procedures to streamline workflows and enhance operational efficiency
- Negotiated lease agreements, ensuring favorable terms for both tenants and the company
- Oversaw financial performance, including budgeting, forecasting, and expense management
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Developed project plans and timelines to ensure alignment with strategic objectives.
- Mentored junior project managers, enhancing team performance and knowledge sharing.
- Streamlined project workflows, improving efficiency and reducing redundancies.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
General Manager/ Broker In Charge
Vacasa
07.2019 - 10.2025
- Led operational strategies to enhance property management efficiency and guest satisfaction.
- Streamlined onboarding processes for new team members, improving training consistency across locations.
- Developed and implemented performance metrics to evaluate property performance and staff effectiveness.
- Collaborated with marketing teams to optimize rental listings, increasing visibility and occupancy rates.
- Mentored department managers on best practices in customer service and team leadership skills.
- Analyzed market trends to inform pricing strategies, maximizing revenue potential for diverse properties.
- Oversaw successful implementation of technology systems to improve booking processes and data management.
- Fostered cross-departmental communication, enhancing collaboration between operations, finance, and sales teams.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Branch Manager
Regional Finance
02.2015 - 06.2019
- Led branch operations, ensuring compliance with regional policies and regulatory requirements.
- Developed strategic initiatives to enhance customer satisfaction and drive sales growth.
- Managed team performance through training, mentoring, and regular feedback sessions.
- Analyzed market trends to inform product offerings and promotional strategies.
- Cultivated relationships with local businesses to strengthen community engagement and partnerships.
- Oversaw financial reporting, budgeting, and forecasting for branch profitability.
- Implemented risk management strategies to safeguard company assets and minimize losses.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Examined customer loan applications for loan approvals and denials.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
Branch Manager
Mariner Finance
07.2010 - 02.2015
Owner
PRISTINE PROPERTIES
02.2002 - 06.2014
- Sold company to my business partner. I am still a Realtor "Heitz Realty".
Assistant Manager
American General Financial Services
09.1998 - 06.2002
Education
Associate - undefined
Certification
NC Realtor
NC Loan Officer
Notary
NC AH and Life Insurance Agent
Completed GC class
Timeline
Site Manager
Holiday Beech Villas
10.2024 - Current
Owner/CFO
Quality First NC LLC
01.2022 - Current
General Manager/ Broker In Charge
Vacasa
07.2019 - 10.2025
Branch Manager
Regional Finance
02.2015 - 06.2019
Branch Manager
Mariner Finance
07.2010 - 02.2015
Owner
PRISTINE PROPERTIES
02.2002 - 06.2014
Assistant Manager
American General Financial Services
09.1998 - 06.2002