Sarah Hemker
Canton ,TX
Summary
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for Trucking professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
17
17
years of professional experience
Work History
Office Manager
Absolute Mobile Rv Repair
2022.08 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Administrative Assistant
Interstate Transportation Consulting Inc
2017.09 - 2021.07
- Assisted with administrative tasks, including filing, answering phones and creating new hire driver compliance packets
- Set up and maintained physical and electronic filing systems
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
Driver File
Interstate Transportation Consulting Inc
2017.09 - 2021.07
- Created and maintained all new hire and current driver files D.O.T CONSULTING compliance files for over 250 customers.
Office Manager
Whitaker Express
2007.01 - 2017.09
- Evaluated and identified ineffective workflow processes, implemented solutions to improve productivity and personnel performance
- Automated office operations to manage client correspondence, record tracking and data communications
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices
- Oversaw office financial management, including AP/AR and payroll administration
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software
- Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives
- Managed financial documentations such as expense reports and invoices
- Handled supply purchases and inventory management for office operations and equipment maintenance
- Liaised with customers, addressed inquiries, handled meeting requests and answered billing questions to provide outstanding customer care
- Provided scheduling and ensured timely and effective allocation of resources and calendars
- Wrote professional business correspondence
- Monitored office inventory to maintain adequate supply levels and order products
- Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Managed office inventory and placed new supply orders.
Education
High school diploma -
Kearns High School
Kearns, Utah Skills
- AR/AP
- Human Resources Management (HRM)
- Microsoft Office
- Excel spreadsheets
- Office Management
- Conflict Management
- QuickBooks
- Interviewing
- Data Entry
- Customer Service
- Excellent Multi-Tasking Ability
- Office Administration
Timeline
Office Manager
Absolute Mobile Rv Repair
2022.08 - Current
Administrative Assistant
Interstate Transportation Consulting Inc
2017.09 - 2021.07
Driver File
Interstate Transportation Consulting Inc
2017.09 - 2021.07
Office Manager
Whitaker Express
2007.01 - 2017.09
High school diploma -
Kearns High School
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