Sarah Hemphill
Sand Springs,OK
Summary
Detail-oriented professional with strong customer service skills. Experienced in transaction processing and conflict resolution, committed to enhancing customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Part Time Clerk
Quiktrip
Tulsa, OK
08.2023 - Current
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Processed customer payments quickly and returned exact change and receipts.
- Resolved customer inquiries and complaints professionally, enhancing customer experience.
- Welcomed customers, offering assistance to help find store items.
- Communicated effectively with customers and employees to clarify information and address questions.
- Answered customers' questions and provided information on store procedures or policies.
- Personalized service to enhance customer satisfaction and foster repeat business.
- Trained new clerks on administrative tasks and office systems for optimal performance.
- Mentored new cashiers to improve performance and build a knowledgeable team.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Streamlined implementation of procedures to enhance operational efficiency.
- Ensured accuracy by counting and balancing cashier drawers daily.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned documents into digital formats ensuring accuracy of content.
- Cultivated positive relationships with employees to enhance collaboration.
Nurse Technician
Saint Francis Children's hospital
Tulsa, Oklahoma
10.2021 - 05.2025
- Monitored vital signs and reported changes to nursing team.
- Performed vital sign measurements including pulse rate, temperature, blood pressure and respiration.
- Assisted patients with mobility and daily living tasks, promoting independence and well-being.
- Supported nursing staff in delivering compassionate care to pediatric patients, enhancing patient comfort.
- Assisted nurses with patient care activities such as bathing, dressing and feeding.
- Conducted regular rounds throughout the unit to check on patients' comfort level.
- Observed patients' physical condition and reported changes to nursing staff.
- Updated families on patient needs and progress, fostering trust and collaboration.
- Documented patient information accurately in electronic health records.
- Ensured compliance with safety and infection control protocols consistently.
- Maintained a safe environment by adhering to infection control protocols and safety standards.
- Collaborated with interdisciplinary teams to enhance patient care services.
- Responded quickly to emergency situations in accordance with established protocols.
- Prepared and maintained medical equipment for procedures and treatments.
- Ensured all patient information was kept confidential according to HIPAA regulations.
Nurse Technician
Ascension St. John Hospital
Tulsa, Oklahoma
02.2017 - 09.2021
- Monitored vital signs and reported changes to nursing team.
- Documented patient information accurately in electronic health records.
- Supported nursing staff in providing compassionate care to pediatric patients, enhancing overall patient experience.
- Communicated effectively with families regarding patient needs and updates.
- Prepared and maintained medical equipment for procedures and treatments.
- Ensured compliance with safety and infection control protocols consistently.
- Collaborated with interdisciplinary teams to enhance patient care services.
- Responded quickly to emergency situations in accordance with established protocols.
Education
High School Diploma -
Charles Page High School
Sand Springs, OK05-2012
Some College (No Degree) - Nursing
ITT Technical Institute
Tulsa, OKSkills
- Transaction processing
- Customer service
- Customer support
- Attention to detail
- Operational efficiency
- Inventory management
- Recordkeeping
- Regulatory compliance
- Privacy and confidentiality
- Effective communication
- Conflict resolution
- Time management
- Quality improvement
- Self-management
Timeline
Part Time Clerk
Quiktrip
08.2023 - Current
Nurse Technician
Saint Francis Children's hospital
10.2021 - 05.2025
Nurse Technician
Ascension St. John Hospital
02.2017 - 09.2021
High School Diploma -
Charles Page High School
Some College (No Degree) - Nursing
ITT Technical Institute