Sarah Henry
Lenoir,NC
Summary
Friendly Customer Service Representative with over 10 years of customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities. Expert in POS system with training in Customer Satisfaction and Shipping and Handling services. Self-Motivated Customer Service Representative with over 10 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Receptionist
Dillards Department Store
03.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided back up for customer service managers.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Handled day-to-day shipping and receiving overseeing more than 40 packages per day.
Cashier
Save More
02.2015 - 05.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $ 250 or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Administrative Assistant
Aflac Insurance Company
09.2011 - 08.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Created PowerPoint presentations for business development purposes.
Education
High School Diploma -
West Caldwell High School
Lenoir, NC12.2010
Skills
- Self-Motivated
- Enrollment Assistance
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Multitasking and Time Management
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Multi-Line Telephone Systems
- Administrative Support
- Order and Refund Processing
Timeline
Customer Service Receptionist
Dillards Department Store
03.2021 - Current
Cashier
Save More
02.2015 - 05.2019
Administrative Assistant
Aflac Insurance Company
09.2011 - 08.2012
High School Diploma -
West Caldwell High School