Workday
Sarah Henry
Bordentown,NJ
Summary
Proactive Product Manager with extensive experience in IT product ownership, strategic planning, and business analysis in a Healthcare setting. Successfully led cross-functional teams in developing and implementing EMR/EHR systems, driving user adoption and system integration. Skilled in Agile methodologies, product lifecycle management, and stakeholder communication, bringing innovative solutions to business challenges.
Overview
12
12
years of professional experience
Work History
Product Manager
Aveanna Healthcare
2023.09 - Current
- Led Product Delivery, implementing solutions to provide improvement and innovation to meet business strategic objectives. Delivered 30+ initiatives through development improvement to the business in 2024.
- Formulated product definitions and high-level requirement documentation for Product Owners and IT Development teams.
- Supported and mentored Product Owners and the Delivery Manager, to ensure successful completion of system and integration code changes, enhancements, fixes, and features.
- Conducted strategic planning of the enterprise development roadmap, while connecting with key business stakeholders to deliver updates on project milestones and deadlines.
- Collaborated with the business and support teams to develop effective training materials that drove increased product knowledge among internal team members and field staff, promoting user adoption to system changes.
- Coordinated design meetings and decisions with cross functional departments within the organization, to ensure ongoing collaboration between IT, RCM, Operations, Clinical, Payroll, HR, Finance, Compliance, and Office Staff, to deliver the most impactful changes to the business.
IT Senior Product Owner
Aveanna Healthcare
2023.03 - 2023.09
- Mentored the Product Owner team, while continuing to support the product delivery process for the EMR/EHR Clinical Systems .
- Implemented continuous improvement processes throughout the product lifecycle from ideation to post-launch support activities, ensuring successful user adoption to the changes made.
- Accelerated delivery of new features with thorough testing and data-driven decision-making processes.
- Boosted team productivity by fostering a collaborative environment and promoting open communication among stakeholders.
- Supported the Clinical Systems Support team to understand system changes and provide training materials and guidance to our customers in the field, where our clinical systems support 25,000 users within the organization.
IT Product Owner
Aveanna Healthcare
2020.04 - 2023.03
- Supported EMR/EHR System products to ensure key operations functionality performed as needed for the business.
- Improved product quality by collaborating with cross-functional teams in designing and implementing new features within the EMR/EHR systems.
- Led the Product Delivery team, working with IT Development, to create new functionality and solve problems within the EMR/EHR IT Clinical systems, as the systems support patient care across 33 states and 40,000 patients.
- Implemented Agile methodologies to improve team collaboration and accelerate product development cycles (Scrum, Kanban, BDD, Gherkin).
- Optimized project timelines by effectively coordinating with stakeholders on requirements gathering and scope definition.
Business Analyst Manager
Epic Health Services
2018.06 - 2020.04
- Led a team of 10 business analysts and trainers to implement EMR/ EHR Clinical Systems and mobile devices across the company, to ensure user adoption by the business and a conversion to online clinical documentation.
- Played a critical role in the Change Management process as the organization merged with another competitor. Supported the corporate office and cross functional departments during the period of change, conversion, and unification.
- Performed Clinical Systems discovery for ongoing acquisitions and EMR/EHR conversions, working closely with the system vendors to design a back office operations system from the ground up to meet the needs of our business.
- Evaluated the effectiveness of current systems, recommending upgrades or replacements as necessary to support evolving business needs.
- Developed comprehensive project plans to ensure timely delivery of high-quality results.
- Created education materials and training methodologies to ensure user adoption and timely system conversion roll outs.
- Optimized resource allocation through capacity planning exercises, balancing workload distribution among team members while considering individual skill sets and availability.
Business Analyst and Trainer
Epic Health Services
2016.02 - 2018.06
- Traveled onsite to train EMR/EHR clinical systems to 30+ new acquisitions on an ongoing basis, completing widespread implementations across the country.
- Led key project rollouts for new mobile devices and system conversions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Provided ongoing support and troubleshooting for problems within operations, payroll, billing, finance, referral intake, and caregiver maintenance within EMR/EHR systems, for the business and for organization end users.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Education
Bachelor of Arts - Psychology
Connecticut College
New London, CT05.2012
Skills
- Product Lifecycle Management
- Data-driven decision-making
- Product Strategy
- Change Management
- KPI Tracking
- Product Roadmaps
- Teamwork and Collaboration
- Product Vision and Strategy
- User Story Creation
- Product Development
- Critical Thinking
- Agile Software Development (Scrum, Kanban, BDD)
- Postman, MySQL experience
- CSPO Scrum Alliance certified
- Stakeholder and Vendor Communications
Software
GLS
MyUnity Netsmart
CellTrak HCHB
Launch Darkly
AWS
Postman
JIRA
Slack
Teams
Audit Board
One Login
DailyPay
Duo
Healthwyse
Kantime
DynoForms
Encore Shine
HHAX
ADP
Ring Central
Microsoft Office Suite
Figma
Timeline
Product Manager
Aveanna Healthcare
2023.09 - Current
IT Senior Product Owner
Aveanna Healthcare
2023.03 - 2023.09
IT Product Owner
Aveanna Healthcare
2020.04 - 2023.03
Business Analyst Manager
Epic Health Services
2018.06 - 2020.04
Business Analyst and Trainer
Epic Health Services
2016.02 - 2018.06
Bachelor of Arts - Psychology
Connecticut College
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