Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver

Sarah Henry

Claremore

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proactive and meticulous Training Operator with over 8 years of experience in work industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

12
12
years of professional experience

Work History

Camp Host

Vista Recreation
07.2023 - 10.2023
  • Built and established positive relationships with patrons, team members and supervisors.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Delivered information and details of interest about facility to visitors.

Training Operating Partner

Whataburger
09.2015 - 01.2023
  • Recruited and hired qualified candidates to fill vacancies.
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
  • Collaborated with colleagues and support staff to maximize team efficiency.
  • Managed effective customer service and quality assurance programs to protect business reputation.
  • Determined appropriate financial goals and administered budgets to control expenses.
  • Stayed informed on industry developments and market trends to gain competitive advantage.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

General Manager

Burger King
03.2013 - 08.2015
  • Assisted in recruiting, hiring and training of team members.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

General Manager of Operations

Wendy's
01.2024 - Current
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Established standard operating procedures that enhanced employee performance.
  • Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
  • Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
  • Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.

Insurance Agent

Henry Creek Insurance
01.2023 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.

Education

Property And Casualty Insurance License -

Stone Insurance Education

Life, Health, And Accident Insurance License -

Stone Insurance Education

Pharmacy Technician - Pharmacology

Community Care College
Tulsa, OK

Skills

  • Operational Procedures
  • Facility Management
  • Business Consulting
  • Regulatory Compliance
  • POS Inventory System Operation
  • Partner Relationships
  • Verbal and Written Communication
  • Coaching and Training
  • Team Development
  • Team Bonding
  • Recruitment and Hiring

Timeline

General Manager of Operations

Wendy's
01.2024 - Current

Camp Host

Vista Recreation
07.2023 - 10.2023

Insurance Agent

Henry Creek Insurance
01.2023 - Current

Training Operating Partner

Whataburger
09.2015 - 01.2023

General Manager

Burger King
03.2013 - 08.2015

Property And Casualty Insurance License -

Stone Insurance Education

Life, Health, And Accident Insurance License -

Stone Insurance Education

Pharmacy Technician - Pharmacology

Community Care College

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Sarah Henry