Sarah Henslee
Bonners Ferry,ID
Summary
Orderly and committed, offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Capable of working alone or with teams to accomplish on-time and accurate clerical tasks. Excellent ability to build positive rapport with customers, maintain professional appearance and uphold strong public image. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Kaniksu Community Health
04.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Manager
Mojo's Coffee, LLC
05.2012 - 08.2022
- Trained and guided team members to maintain high productivity and performance metrics
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Established and maintained positive work environment to enhance retention and productivity
- Reconciled daily sales transactions to balance and log day-to-day revenue with Square
- Hired, trained and worked closely with staff to maximize effectiveness
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Demonstrated new products, procedures and techniques to employees
- Supervised 4-6 employees in coffee stand environment
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Memorized recipes for hundreds of specialty coffee beverages and seasonal offerings
- Recommended products based on solid understanding of individual customer needs and preferences
- Managed and motivated employees to be productive and engaged in work
- Developed and maintained relationships with customers and suppliers through account development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Cashier
Duty Free Americas
02.2008 - 09.2009
- Set up new sales displays each quarter
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Maintained current knowledge of store promotions and highlighted sales to customers
- Consistently met sale goals by highlighting target merchandise with strategic promotional approaches
- Educated customers on promotions to enhance sales
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Checked prices for customers and processed items sold by scanning barcodes
- Counted product stock to maintain inventory records
- Properly verified customer identification for alcohol or tobacco purchases
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
Bonners Ferry High School
Bonners Ferry, ID06.2005
Skills
- Goal-oriented
- Motivated team player
- Quick learner
- Detail-oriented
- Business Administration
- Customer Service
- Personable
- Positive and friendly
References
- Jaiden Everhart (208)290-8915
- Shayna Ernst (509)998-8770
Timeline
Front Desk Receptionist
Kaniksu Community Health
04.2024 - Current
Manager
Mojo's Coffee, LLC
05.2012 - 08.2022
Cashier
Duty Free Americas
02.2008 - 09.2009
High School Diploma -
Bonners Ferry High School
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