Sarah Herbert
Northampton,PA
Summary
Dynamic and detail-oriented professional. Proven problem-solver with strong attention to detail and physical stamina, adept at managing complex tasks and fostering team collaboration. Committed to maintaining high standards of service and efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Package Handler
Fed Ex Ground
Northampton, PA
07.2025 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Office Cleaner
Cleantec
Bethlehem, PA
10.2024 - 07.2025
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Emptied trashcans and transported waste to collection areas.
Office Cleaner
ServiceMaster
Bethlehem, PA
10.2023 - 08.2024
- Contributed to a healthy work environment by sanitizing frequently touched surfaces like doorknobs, light switches, and countertops.
- Used time management and efficient cleaning methods to meet deadlines.
- Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
- Delivered inviting office entrance and reception area, setting positive first impression for visitors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Scheduling Coordinator
Lehigh Valley Health Network
Allentown, PA
01.2021 - 06.2022
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Patient Service Representative
Lehigh Valley Hospital and Health Network
Allentown, PA
04.2018 - 12.2020
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Use EPIC] to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
Education
Specialized Diploma - Medical Billing And Coding
Northampton Community College
Bethlehem, PA08-2013
Skills
- Heavy lifting
- Team collaboration
- Package unloading
- Adaptable to change
- Stacking packages
- Fragile item handling
- Physical stamina
- Willing to learn
- Problem-solving
- Attention to detail
Timeline
Package Handler
Fed Ex Ground
07.2025 - Current
Office Cleaner
Cleantec
10.2024 - 07.2025
Office Cleaner
ServiceMaster
10.2023 - 08.2024
Scheduling Coordinator
Lehigh Valley Health Network
01.2021 - 06.2022
Patient Service Representative
Lehigh Valley Hospital and Health Network
04.2018 - 12.2020
Specialized Diploma - Medical Billing And Coding
Northampton Community College