Sarah Herbert
Northampton,PA
Summary
Dynamic and detail-oriented professional. Proven problem-solver with strong attention to detail and physical stamina, adept at managing complex tasks and fostering team collaboration. Committed to maintaining high standards of service and efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Package Handler
Fed Ex Ground
07.2025 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Office Cleaner
Cleantec
10.2024 - 07.2025
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Emptied trashcans and transported waste to collection areas.
Office Cleaner
ServiceMaster
10.2023 - 08.2024
- Contributed to a healthy work environment by sanitizing frequently touched surfaces like doorknobs, light switches, and countertops.
- Used time management and efficient cleaning methods to meet deadlines.
- Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
- Delivered inviting office entrance and reception area, setting positive first impression for visitors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Scheduling Coordinator
Lehigh Valley Health Network
01.2021 - 06.2022
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Patient Service Representative
Lehigh Valley Hospital and Health Network
04.2018 - 12.2020
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Use EPIC] to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
Education
Specialized Diploma - Medical Billing And Coding
Northampton Community College
Bethlehem, PA08-2013
Skills
- Heavy lifting
- Team collaboration
- Package unloading
- Adaptable to change
- Stacking packages
- Fragile item handling
- Physical stamina
- Willing to learn
- Problem-solving
- Attention to detail
Timeline
Package Handler
Fed Ex Ground
07.2025 - Current
Office Cleaner
Cleantec
10.2024 - 07.2025
Office Cleaner
ServiceMaster
10.2023 - 08.2024
Scheduling Coordinator
Lehigh Valley Health Network
01.2021 - 06.2022
Patient Service Representative
Lehigh Valley Hospital and Health Network
04.2018 - 12.2020
Specialized Diploma - Medical Billing And Coding
Northampton Community College
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