Sarah Hernandez

Work History

Retail Operations Manager

Sobel Westex

08.2022 - Current

Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Trained team members in successful strategies to meet operational and sales targets.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Submitted reports to senior management to aid in business decision-making and planning.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Promoted business' development by building and maintaining relationships with new clients.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Developed systems and procedures to improve operational quality and team efficiency.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Analyzed business operations and implemented strategies to improve operational cohesiveness.
Achieved team goals through formalized training plans, coaching, and performance management.
Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Mentored and coached team members to foster productive and engaging work environment.
Established and monitored quality assurance standards to achieve operational excellence.
Defined, implemented, and revised operational policies and guidelines.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Analyzed customer feedback and identified areas for improvement to drive business success.
Monitored office workflow and administrative processes to keep operations running smoothly.
Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
Monitored and coordinated workflows to optimize resources.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Trained and guided team members to maintain high productivity and performance metrics.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Implemented business strategies, increasing revenue and effectively targeting new markets.
NAV 360, Powerbi, Shopify, Zendesk

Operations Manager

Inno Supps

09.2020 - 07.2022

Managed retail business, growing revenue from $50 thousand per month to over $3 million per month in less than two years.
Source and negotiate the best pricing for product bottles, lids, labels, and retail packaging
Work closely with the accounting department to reconcile AP and EOM inventory
Find solutions for process deficiencies for overall operations customer service and supply chain
Manage and track inventory across multiple warehouses and 3pl locations
Supervised operations staff and kept employees compliant with company policies and procedures.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Implement logistics process and procedures
Negotiate best rates for inbound and outbound shipping
Source and negotiate the best pricing for operational purchases
Oversee the training and evaluate the productivity performance of warehouse leads and in-house customer service managers
Oversee day-to-day fulfillment operations and customer service
Oversee and evaluate the performance of 30 remote customer service agents
FBA Amazon fulfillment
Lead International Distribution
Manage B2B retail accounts
Zendesk, Gorgias, Shopify, Finale, Shipstation, NAV 360, Powerbi
Developed systems and procedures to improve operational quality and team efficiency.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, on-boarding and training of new hires to fulfill business requirements.
Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
Developed and maintained relationships with external vendors and suppliers.
Analyzed and reported on key performance metrics to senior management.
Developed and implemented strategies to maximize customer satisfaction.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Introduced new methods, practices, and systems to reduce turnaround time.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Increased profit by streamlining operations.
Directed initiatives to improve work environment, company culture or overall business strategy.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Devised processes to boost long-term business success and increase profit levels.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Managed purchasing, sales, marketing and customer account operations efficiently.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Reduced operational risks while organizing data to forecast performance trends.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Owner Operator

B Iconic

02.2019 - 11.2021

Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Evaluated suppliers to maintain cost controls and improve operations.
Established foundational processes for business operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Trained and developed team members to build human capital.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Conducted target market research to discover customer needs and analyze competitor trends.
Established, optimized and enforced business policies to maintain consistency across industry operations.
Generated revenues yearly and effectively capitalized on industry growth.
Discovered areas of improvement by generating quarterly operational and sales reports.
Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Managed large budgets, collaborating with other departments to eliminate redundancies.
Prepared bank deposits and handled business sales, returns and transaction reports.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Put together realistic budgets based on costs and fees for successfully operating the business.
Prepared annual budgets with controls to prevent overages.
Founded and managed retail business, growing revenue by over 30% in the first year

Regional Store Manager

B Iconic

02.2016 - 11.2019

Interacted well with customers to build connections and nurture relationships.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed purchasing, sales, marketing and customer account operations efficiently.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Mitigated business risks by working closely with staff members and assessing performance.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Reduced operational risks while organizing data to forecast performance trends.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Raised property accuracy and accountability by creating new automated tracking method.

General Manager

Clothing Store Developers

11.2013 - 01.2016

Responsible for the development of new retail concept stores nationwide
Design store interiors
Created floor plans using Roomsketcher and Smart Draw software
Determine merchandise and fixture budgets
Purchase all initial merchandise and fixtures
Coordinate store build out with build out supervisors and labor teams
Provide store owner training and support on daily operations, reorders/buying, and merchandising
Negotiate vendor commission contracts and discounts
Analyze stores performance and make recommendations on how to maximize profit
Determine initial markups, price points and profit margins based on stores local demographics
Attend apparel, gift, and accessory shows locally and nationally
Monthly travel to vendor showrooms Page 4 of 5
Create monthly newsletters for clientele
Website sales management
Sales management using CRM platform
Management of sales team by recruiting, mentoring, orienting, and training employees
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Developed and maintained relationships with customers and suppliers through account development.
Formulated policies and procedures to streamline operations.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Summary

Overview

Work History

Retail Operations Manager

Operations Manager

Owner Operator

Regional Store Manager

General Manager

Education

No Degree - Business Management

Skills

Work Availability

Timeline

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