Overview
Work History
Education
Skills
Timeline
Generic

Sarah Hernandez

Las Vegas,United States

Overview

7
7
years of professional experience

Work History

Event Security Guard

MSG Sphere
09.2023 - Current
  • Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
  • Provided a secure environment for attendees by implementing strict access control measures at entry points.
  • Maintained constant communication with event organizers to address any emerging security concerns promptly.
  • Reduced incidents of theft and vandalism by conducting regular foot patrols throughout the event venue.
  • Collaborated with local law enforcement agencies to ensure seamless coordination in case of emergencies or criminal activities.
  • Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
  • Responded quickly and effectively to various security issues, resolving conflicts and disturbances professionally.
  • Facilitated smooth traffic flow around the event area by directing vehicles and pedestrians according to established protocols.
  • Supported successful events by collaborating closely with other team members to address all aspects of security management efficiently.
  • Improved overall guest experience by providing helpful information and assistance when needed, while maintaining vigilance for potential threats or issues.
  • Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
  • Coordinated with emergency medical services during incidents requiring medical attention, ensuring prompt response and support for affected individuals.
  • Prevented unauthorized access to restricted areas by diligently checking identification and credentials of attendees attempting to enter.

Bartender

Treasures Gentlemen's Club
03.2021 - 08.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Security Officer

MGM Resorts
01.2019 - 03.2021
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Retail Sales Associate

Victoria's Secret & PINK
05.2017 - 03.2019
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.

Security Officer/Crowd Controller

Best Crowd Management
01.2017 - 01.2019
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Education

High School Diploma -

Desert Rose High School
Las Vegas, NV
06.2015

Skills

  • Incident Reporting
  • Emergency Management
  • Physical Fitness
  • Security Camera Monitoring
  • Patrol Techniques
  • Emergency Awareness
  • Situational Awareness
  • Crowd Control
  • Access Control
  • Perimeter Security
  • Conflict resolution
  • Customer service
  • Crowd Management
  • De Escalation Tactics
  • Security Operations Experience
  • Threat Management
  • Detail Oriented
  • Dispatch
  • Customer Service

Timeline

Event Security Guard

MSG Sphere
09.2023 - Current

Bartender

Treasures Gentlemen's Club
03.2021 - 08.2023

Security Officer

MGM Resorts
01.2019 - 03.2021

Retail Sales Associate

Victoria's Secret & PINK
05.2017 - 03.2019

Security Officer/Crowd Controller

Best Crowd Management
01.2017 - 01.2019

High School Diploma -

Desert Rose High School

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