Sarah Hernandez
Las Vegas,United States
Overview
7
7
years of professional experience
Work History
Event Security Guard
MSG Sphere
Las Vegas, NV
09.2023 - Current
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Provided a secure environment for attendees by implementing strict access control measures at entry points.
- Maintained constant communication with event organizers to address any emerging security concerns promptly.
- Reduced incidents of theft and vandalism by conducting regular foot patrols throughout the event venue.
- Collaborated with local law enforcement agencies to ensure seamless coordination in case of emergencies or criminal activities.
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Responded quickly and effectively to various security issues, resolving conflicts and disturbances professionally.
- Facilitated smooth traffic flow around the event area by directing vehicles and pedestrians according to established protocols.
- Supported successful events by collaborating closely with other team members to address all aspects of security management efficiently.
- Improved overall guest experience by providing helpful information and assistance when needed, while maintaining vigilance for potential threats or issues.
- Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
- Coordinated with emergency medical services during incidents requiring medical attention, ensuring prompt response and support for affected individuals.
- Prevented unauthorized access to restricted areas by diligently checking identification and credentials of attendees attempting to enter.
Bartender Supervisor
El Dorado Cantina
Las Vegas, NV
03.2021 - 08.2023
- Establish and evaluate performance standards, work procedures, and ensure compliance with policies.
- Performs and oversees the maintaining of a clean and organized workspace, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money.
- Facilitaion of bar set up at beginning of shift and end of shift breakdown.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported and coordinated special events through attentive service, working closely with clients and adapting quickly to varying needs of guests or clients.
- Managed and oversaw cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Security Officer
MGM Resorts
Las Vegas, NV
01.2019 - 03.2021
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Shift Supervisor
Victoria's Secret & PINK
Las Vegas, NV
05.2017 - 03.2019
- Supervised 5 person shift, ensuring training and qualification of associates on processes and day-to-day operations.
- Served as liaison between employees and upper management, effectively facilitating communication that bridged any existing gaps.
- Conducted thorough product knowledge training sessions for new hires.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Managed inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Security Officer/Crowd Controller
Best Crowd Management
Las Vegas, NV
01.2017 - 01.2019
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conducted regular patrols of key areas to spot and control security concerns.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Education
High School Diploma -
Desert Rose High School
Las Vegas, NV06.2015
Skills
- Incident Reporting
- Emergency Management
- Security Camera Monitoring
- Patrol Techniques
- Emergency Awareness
- Situational Awareness
- Crowd Control
- Access Control
- Perimeter Security
- Conflict resolution
- Customer service
- Crowd Management
- De Escalation Tactics
- Security Operations Experience
- Threat Management
- Detail Oriented
- Dispatch
- Customer Service
Timeline
Event Security Guard
MSG Sphere
09.2023 - Current
Bartender Supervisor
El Dorado Cantina
03.2021 - 08.2023
Security Officer
MGM Resorts
01.2019 - 03.2021
Shift Supervisor
Victoria's Secret & PINK
05.2017 - 03.2019
Security Officer/Crowd Controller
Best Crowd Management
01.2017 - 01.2019
High School Diploma -
Desert Rose High School